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Delays to bin collections

We are very sorry for the inconvenience caused by the ongoing delays to waste and recycling collections.

We have just started a new contract with Biffa and a combination of drivers operating new vehicles for the first time, learning how to use the new onboard technology and getting to know the new collection routes, means some collections have been delayed.

We are currently experiencing high levels of calls about the delays, which is leading to long call answering wait times. Please only call if it is absolutely necessary.

Please continue to leave your bins at the edge of your property and we’ll collect them as soon as we can. We know this is frustrating and we want to thank you for your patience.

You can view a list of roads we still need to make collections from on our missed bin page.

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Council Offices open for appointments only

We are operating an emergency appointment only system for our reception in the Council Offices. This means you can only enter the Council Offices if you have an appointment about something which is an emergency and can’t be dealt with over the phone or by e-mail.

To make an emergency appointment, call 01883 722000 or contact customer services. You can also use our website to find the information you need or use our online forms.

Coronavirus information, advice and help

Test and Trace support payment: If you are eligible, you can apply for the Test and Trace Support payment.

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