Pay your rent

Please use your tenancy number which starts with 900 and can be found on any rent correspondence.

You can also pay via internet banking or set up a direct debit.   

If you are experiencing any difficulty in paying your rent, please call your Housing Income team as soon as possible.

We will work with you to reach a realistic agreement to pay off any arrears, taking into account your income and spending on essential items. Our policy is to adopt a firm but fair approach to recovering unpaid rent. If you don’t pay your rent and arrears, you could be evicted from your home.

MoneyHelper provides step-by step guides on how to set up a budget, make the most of your money, pay off debts and start saving.

Below are some organisations which can give advice about managing debts, benefits and budgeting.

  • 1st Floor, Caterham Valley Library, Stafford Road, Caterham CR3 6JG. Tel: 01883 344777.
  • Oxted & District, 1st Floor Library Building, 14 Gresham Road, Oxted RH8 0BQ. Tel: 01883 715525.

Visit the website

Civil Legal Advice has a telephone helpline which offers advice to people in debt who are on a low income or on benefits. Help is also available on a number of other topics including employment, benefits, tax credits and housing.

Call 0345 345 4345 from 9am-8pm Monday to Friday, Saturday 9am to 12:30pm. You can find out more information on their website.

The National Debtline can give free information to people living in England and Wales. It also provides an information pack on dealing with debt. Call 0808 808 4000 Monday to Friday 9am-9pm and Saturday 9.30am-1pm. Visit the National Debtline website for more information.