Support for older and vulnerable people

There are a number of services for older and vulnerable people living in this area.

The government provide means tested funding for the provision of adaptations within the home such as level access bathrooms and stair lifts. These adaptations can help people stay independent and better enjoy their homes. This service used to be carried out by the council and was called “Care and Repair” but is now provided by Millbrook Healthcare.

Millbrook Healthcare provides this service for us. Residents must either own or privately rent their home and be responsible for paying for repairs.

We also have grants available to help disabled residents make changes to their properties.

Our Handyman undertakes minor repairs and maintenance works that are too small for general contractors to price, but are too difficult for older and disabled clients to tackle on their own. There is an hourly labour charge plus the cost of materials. On completion of the works you will be invoiced by the Care & Repair Agency. Typical jobs will take around two hours and examples include:

  • Flat-pack assembly.

  • Securing loose carpets.

  • Installing grab rails and galvanised rails.

  • Fitting key safes.

  • Installing staircase handrails.

  • Minor plumbing works.

  • Minor carpentry.

  • Putting up shelving.

  • Installing door chains, bolts, spy holes and window locks.

  • Installing curtain rails and blinds.

This is a very popular service, so we cannot offer a same day service, although priority will be given to urgent cases where health and safety is an issue. If the job is too large for the handyman to undertake he will refer it back to us where staff will help find another solution.

For more information please contact Tandridge Care & Repair Agency, 01883 722000, e-mail

Mole Valley Life (who are operated by Mole Valley District Council) provide the Lifeline Alarm and Technology Enabled Care service for the Tandridge district.

Mole Valley Life offer a range of easy to use, lifeline alarm and technology enabled care solutions to vulnerable and older residents who may require assistance in their everyday lives; providing them with independence, security and peace of mind at the touch of a button, 24 hours a day, 365 days a year.

For enquiries, please e-mail or call 01372 204500.

The Wellbeing Prescription service provides free support and advice to help improve the health and wellbeing of East Surrey residents aged 18 or over. This includes a specialist service, Wellbeing Prescription Plus, that supports housebound residents, with more complex health and social care needs, who may be older and more vulnerable.

Across the course of up to 6 appointments, your Wellbeing Advisor will talk through your needs, offer advice and direct you to services to help you feel happier and healthier.

Your Wellbeing Advisor will offer support and advice on a variety of issues, including: loneliness, carers support, local community groups and activities, remaining independent at home, meeting new people, emotional wellbeing support and much more.

To learn more or to book a free appointment, visit the Wellbeing Prescription website or call the team on 01883 732787.

Wellbeing Prescription is delivered in partnership with Tandridge District Council and Reigate & Banstead Borough Council, working closely with NHS East Surrey ICP and Surrey County Council Adult Social Care and Public Health.

The Westway is open - we are following government COVID Secure guidelines so booking is essential: 01883 347230

The Westway is an inclusive community resource centre in Caterham. We aim to work with local people of all ages and volunteers to develop services that combat social isolation and support those in need.

Westway weekday activities

The Westway has a programme of activities Monday to Friday - social groups, leisure, exercise and creative sessions are available most mornings and afternoons. Our Membership scheme has been paused during this uncertain period and all activities are open to everyone.

Westway food

We are serving fresh cooked lunches on-site on Monday, Tuesday and Friday and to respond to local need we have introduced home delivery Meals on Wheels for people living locally – all meals are £5

Westway services

Our Hairdressers and Podiatrists are back – call to arrange an appointment. Services are available to people of all ages at a subsidised rate. The Men in Sheds are also up and running again for those who enjoy woodwork.

Westway Outreach

Our new outreach project starts November 2020 supporting individuals who are lonely or isolated, and families who are more vulnerable at the moment. The project will continue work undertaken during lockdown and will include:

  • Welfare Fund – financial help for those in need (up to £200)
  • Shopping and prescription collection support
  • A handyman service
  • Phone befriending
  • Equipment - support to source at low cost or free, recycle and supply
  • Resilience planning – building confidence and providing practical support to local people
  • Shopping Shuttles – free lifts to the shops with Dial-a-Ride


We are still able to offer limited availability to people wishing to book the centre for functions – subject to current legislation.

For more information e-mail

For information about Surrey Choices please call 01483 806650.


In October 2019, Tandridge District Council handed over the running of the Douglas Brunton Centre in Caterham to a community based charity on a three year lease. The centre has been renamed the Westway Community Cafe and Wellbeing Centre.

The trustees of the new charity, with continued support from the Council, have created a community hub which provides new and existing activities and services benefitting and enriching everyone who visits, including existing centre users. The look of the centre and aspects of its layout have been improved to attract people of all ages.

The Manager and Volunteer Co-ordinator, assisted by a host of volunteers ensure everybody’s needs are catered for.

For more information visit