Support for older and vulnerable people

There are a number of services for older and vulnerable people living in this area.

We use cookies on our website to improve our service to you, by continuing you agree to our use of cookies. You can update your settings at any time.

Cookie policy info

A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is a piece of data stored by a website within a browser and subsequently sent back to the same website by the browser. Cookies are a reliable mechanism for websites to remember things a browser had done there in the past, which can include having clicked particular buttons, logging in, or having read pages on that site months or years ago.

Strictly necessary cookies

These cookies cannot be disabled

These cookies are necessary for the website to function and cannot be switched off. They are normally set in response to your interactions on the website eg logging in etc.

  • __RequestVerificationToken
  • authentication
  • dnn_IsMobile
  • language
  • LastPageId
  • NADevGDPRCookieConsent_portal_0
  • userBrowsingCookie

Performance cookies

These cookies allow us to monitor traffic to our website, so we can improve the performance and content of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and anonymous. If you do not allow these cookies, we will not know when you visited or how you navigated around our website.

  • _ga
  • _gat
  • _gid

Functional cookies

These cookies enable the website to provide enhanced functionality and content. They may be set by the website or by third party providers whose services we have added to our pages. If you do not allow these cookies some or all of these services may not function properly.


Currently we do not use these types of cookies on our site.

Targeting cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.


Currently we do not use these types of cookies on our site.

The government provide means tested funding for the provision of adaptations within the home such as level access bathrooms and stair lifts. These adaptations can help people stay independent and better enjoy their homes. This service used to be carried out by the council and was called “Care and Repair” but is now provided by Millbrook Healthcare.

Millbrook Healthcare provides this service for us. Residents must either own or privately rent their home and be responsible for paying for repairs.

We also have grants available to help disabled residents make changes to their properties.

Our Handyman undertakes minor repairs and maintenance works that are too small for general contractors to price, but are too difficult for older and disabled clients to tackle on their own. There is an hourly labour charge plus the cost of materials. On completion of the works you will be invoiced by the Care & Repair Agency. Typical jobs will take around two hours and examples include:

  • Clearing out gutters.

  • Flat-pack assembly.

  • Securing loose carpets.

  • Installing grab rails and galvanised rails.

  • Fitting key safes.

  • Installing staircase handrails.

  • Minor plumbing works.

  • Minor carpentry.

  • Putting up shelving.

  • Installing door chains, bolts, spy holes and window locks.

  • Installing curtain rails and blinds.

This is a very popular service, so we cannot offer a same day service, although priority will be given to urgent cases where health and safety is an issue. If the job is too large for the handyman to undertake he will refer it back to us where staff will help find another solution.

For more information please contact Tandridge Care & Repair Agency, 01883 722000, e-mail

Our Community Alarm & Telecare service provides an emergency alarm system in your own home, 365 days of the year. Calls are monitored 24 hours a day by specially trained call operators who can summon help.

The Wellbeing Prescription service provides free support and advice to help improve the health and wellbeing of East Surrey residents aged 18 or over. This includes a specialist service, Wellbeing Prescription Plus, that supports housebound residents, with more complex health and social care needs, who may be older and more vulnerable.

Across the course of up to 6 appointments, your Wellbeing Advisor will talk through your needs, offer advice and direct you to services to help you feel happier and healthier.

Your Wellbeing Advisor will offer support and advice on a variety of issues, including: loneliness, carers support, local community groups and activities, remaining independent at home, meeting new people, emotional wellbeing support and much more.

To learn more or to book a free appointment, visit the Wellbeing Prescription website or call the team on 01883 732787.

Wellbeing Prescription is delivered in partnership with Tandridge District Council and Reigate & Banstead Borough Council, working closely with NHS East Surrey ICP and Surrey County Council Adult Social Care and Public Health.

The Westway Centre is closed until further notice because of the coronavirus (COVID-19) pandemic.

The centre will be able to provide some services with the help of Dial-a-Ride such as, collecting shopping and medication or organising for a hot meal to be delivered to your home. Please call 01883 347230. For information about Surrey Choices please call 01483 806650.


In October, we handed over the running of the Douglas Brunton Centre in Caterham to a community based charity on a three year lease. The centre has been renamed the Westway Community Cafe and Wellbeing Centre.

The trustees of the new charity, with continued support from the Council, have created a community hub which provides new and existing activities and services benefitting and enriching everyone who visits, including existing centre users. The look of the centre and aspects of its layout have been improved to attract people of all ages.

Since September, Rachael Reynolds has been running dance classes for children and a manicurist has joined the existing hairdressing and podiatry team. There is a greater variety of food and refreshments available, including a monthly popular Sunday lunch.

The centre has a membership scheme, which gives discounted access to the food on offer, as well as some of the activities. It is also available for functions and celebrations and is fully licenced. For more information e-mail

The Manager and Volunteer Co-ordinator, assisted by a host of volunteers ensure everybody’s needs are catered for.

While the name of the centre has changed to reflect the new purpose, halls and meeting rooms will be named to reflect those who made their invaluable contribution to the centre over the last 34 years.

For more information visit