Before you contact us please check you have put your bins out on the right day.
Sometimes our vehicles cannot access a road due to parked cars or there may be unforeseen delays to the service. These will be listed below and updated regularly.
If your recycling, food or rubbish collection has been missed, please let us know within three days of your missed collection using our missed collection form.
Recycling and rubbish collection issues
There are currently no delays to the recycling and waste collection service.
If your recycling, food or rubbish collection has been missed, please let us know using our missed collection form.
Garden waste
To report a missed garden waste collection please call Biffa's Green Waste Club on 0800 0858 286 or visit their website at www.greenwasteclub.co.uk.
Christmas and New Year collections
Recycling and rubbish collection days will change following the bank holidays over Christmas.
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Usual collection day
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Holiday collection day
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Tuesday 25 December
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Thursday 27 December
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Wednesday 26 December
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Friday 28 December
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Thursday 27 December
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Saturday 29 December
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Friday 28 December
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Monday 31 December
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Tuesday 1 January 2019
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Wednesday 2 January
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Wednesday 2 January
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Thursday 3 January
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Thursday 3 January
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Friday 4 January
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Friday 4 January
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Saturday 5 January
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Garden waste collections will not take place in the weeks beginning 24 December and 31 December 2018. Please check your garden waste calendar for scheduled collections.