Has your bin been missed?

Recycling and rubbish collection updates

We are sorry the recycling and rubbish collection service has not been running smoothly and has led to delayed or missed collections. We appreciate the inconvenience this causes and are working hard to get the service back on track.

Please leave your bins at the edge of your property and we will collect them as soon as we can.

If your recycling, food or rubbish collection has been missed and is not on the list, please let us know by e-mailing customer services.

Thank you for all your support and patience.

Bin collections 

As there are more people at home, there is an increase in the amount of waste being collected in the district. Some waste collection services may take longer to be collected and there may be delays or the service temporarily suspended. 
 
To minimise delays, please follow these guidelines:

• Put your bins out early and leave them out until they’ve been emptied.
• Be considerate when parking your car on your collection day, because this will help to ensure the collection vehicles can easily access your road.
• Put the right items in the right bins. Use the Surrey Recycles search tool to find out what goes in which bin.
• Reduce the amount of waste you produce. Consider using an alternative reusable item. Read these tips on how to reduce the amount of waste you produce.
• Compact your recycling into bins as much as possible to maximise space and only put bins out when they’re full.
• Start composting at home. You can buy a compost bin at a reduced rate, but if you’d like to compost all your food waste, consider buying a waste digester.

Read the latest guidance on how to deal with your waste if you're self-isolating.

Community Recycling Centres

We appreciate it may be difficult to store all your excess recycling and household rubbish. If you are unable to store it, one temporary solution if you live locally and have a car, is to take the excess to either the Community Recycling Centre (CRC) in Caterham or Warlingham, which accept recycling and household waste. There is also a large CRC in Earlswood, Redhill.

The East Grinstead Waste Recycling Site is open and allows access to residents who live in certain postcodes in the south of the district.

Only vehicles can enter the CRC's, you will be turned away if you are a pedestrian. Please be aware long queues could form on surrounding roads and we would recommend you visit either later the same day or on another day.

These centres are open, but please check before you travel what items are accepted, the centres opening hours and Covid-19 safety measures in place. We understand visiting one of these centres won’t be possible for everyone currently affected by the delays.

• Caterham CRC is open every day from 8am to 4pm except on Thursday when it is closed.
• Warlingham CRC is only open on Thursday to Saturday from 8am to 4pm.
• The Earlswood CRC in Redhill is open every day and at the weekend from 9am to 4pm. 

Garden waste

To report a missed garden waste collection please call the Green Waste Club on 0800 0858 286.