Before you contact us please check you have put your bins out on the right day.
Sometimes our vehicles cannot access a road due to parked cars or there may be unforeseen delays to the service. These will be listed below and updated regularly.
If your recycling, food or rubbish collection has been missed, please let us know within three days of your missed collection using our missed collection form.
Recycling and rubbish collection updates
There are currently no delays to the recycling and waste collection service.
If your recycling, food or rubbish collection has been missed, please let us know using our missed collection form.
To report a missed garden waste collection please call Biffa's Green Waste Club on 0800 0858 286 or visit their website at www.greenwasteclub.co.uk.
May and August bank holiday collections 2019
Recycling and rubbish collections following the bank holidays on Monday 6 May, Monday 27 May and Monday 26 August will not change.