Bulky waste collections

Bulky waste collection service

If you've got unwanted furniture, white goods or electrical items, such as washing machines, mattresses, beds and sofas, you can pay for them to be collected. The items must be presented in a visible and accessible location at the edge of your property, where it meets the pavement or the public highway, by 7am on the day of collection. If you live in a block of flats, you must place your items as near to the public highway as possible.

If you claim benefits, you may be entitled to receive two bulky collections per year at a discounted rate. Up to three items can be collected on each collection date.

Number of items collected Rate Subsidised rate
1 £41 £20.50
2 £47 £23.50
3 £53 £26.50
4 £59  
5 £66  

Fridges and freezers count as three items.

Please read and understand the Terms and Conditions of the service before making your booking. Service charges are non-refundable once booked. 

Book a collection

If you have a query about an existing booking or would like more information, please leave a voicemail on 01883 732958. You will receive a call back within 72 working hours.

Some restrictions apply:

  • If there are any sharp or broken edges, these must be wrapped so they can be handled safely and securely by the crew.
  • The service is for the disposal of items you would take with you when moving home. It does not dispose of items such fitted kitchen units, bath tubs, concrete, double glazed windows, fencing, water/oil tanks, sheds, carpet and garden waste.

Where should I leave the items for collection?
The items must be presented in a visible and accessible location at the edge of your property, where it meets the pavement or the public highway, by 7am on the day of collection. This is the where you normally put your bins for collection.

If you live in a block of flats, you must place your items as near to the public highway as possible.

I am unable to move the items out my house myself, can crew assist?
No, we do not currently offer an assisted bulky waste collection. You would need to either ask friends or family to help put the items out, or find a private waste contractor. Please make sure they have a waste carriers license and that you request a waste transfer note or a written description of the waste with the details of the vehicle collecting it.

Will the crew knock on my door, so I can show them where the items are? 
No, they will not knock on your door or call your prior/during/after the collection. The crew can arrive at any time from 7am. The items should be presented in a visible and accessible location at the edge of your property, where it meets the pavement or the public highway.

I want an item collected which isn’t listed on the booking form, what do I do?
It is very unlikely that your item won’t be on our list, but on the rare occasion it isn’t please leave a voicemail on 01883 732958. 

Please note the service is for the disposal of items you would take with you when moving home. It does not dispose of items such as fitted kitchen units, bath tubs, concrete, double glazed windows, fencing, water/oil tanks, sheds, carpet and garden waste.

I need my garage/shed emptied, can you help?
We do not offer a property clearance service. You would need to find a private waste contractor. Please make sure they have a waste carriers license and that you request a waste transfer note or a written description of the waste with the details of the vehicle collecting it. If fly tipping of your items occurs, you can be prosecuted/fined for not disposing of this correctly. 

Do you collect fridges/fridge freezers?
Yes, we collect all types of fridges and freezers including chest freezers and mini fridges. Each unit counts as three items and is charged accordingly.

What benefits are accepted and what evidence do I need to provide?

  • Income support/employment support allowance.
  • Pension credit guarantee.
  • Job seekers allowance.
  • Housing benefit.
  • Council tax benefit. 

During the booking process you will be required to provide evidence to show the benefit received (from the above list). The evidence will need to show your name and address and be dated within the last three months (one month for Universal Credit). The person receiving the benefit must live in the property and be making the booking.

How do I report a missed collection?
If your items have not been collected by 6pm on the scheduled date please leave a voicemail on 01883 732958 or complete the form. Please report it within 48 hours of the booked collection. 

If you receive a postcard saying your collection couldn’t be carried out due to a presentation issue, or wrong items being presented, a new booking will need to be made.

Can I delay the collection date?
Yes, if there are at least 72 working hours before the collection date please leave a voicemail on 01883 732958 detailing the current booking details and when you would like to change the booking to.

Can I swap the booked items?
Yes, if you need to swap the items booked and there are at least 72 working hours before the collection date please leave a voicemail on 01883 732958 detailing the current booking details and what you would like to swap from and to.

Can I reduce the number of items and receive a refund?
You can reduce the number of items however you will not receive a refund. Instead you could swap the item you no longer need collecting for something else if there are at least 72 working hours before the collection date. Please leave a voicemail on 01883 732958 detailing the current booking details and what you would like to swap from and to.

Can I add additional items to my booking?
No, please make a new booking for any additional items you need collecting.

Can I cancel the booking and have a refund?
You can cancel the booking however you will not receive a refund. If there are at least 72 working hours before the collection date you could change the items booked. Please leave a voicemail on 01883 732958 detailing the current booking details and what you would like to swap from and to.

Someone else took the items, can I have a refund?
No, there are no refunds for this service.

It is raining what shall I do?
Please present your items and they will be collected.

It is snowing what shall I do?
Please present your items and they will be collected. Service delays will be publicised on our website.

What happens to the items after they are collected?
If the item is in good condition it may be suitable for reuse by our partner charity Emmaus or by Surrey County Council’s in one of their 'Revive' shops.
If it isn’t reusable in its current form it may be suitable for recycling. If it’s not suitable for recycling it will be sent to be burnt as energy from waste.

Furniture reuse

If you want to find a new home for your unwanted furniture or kitchen appliances contact the Surrey Reuse Network on 01737 773133.

Donate items to charity

Have you considered donating furniture, household items or electrical items to a charity?  Many charities offer a free collection service if the items you wish to donate are in reasonable condition and has a fire safety label attached. 

Community recycling centres

You can also take items to a community recycling centre, please check the items accepted and opening times before you visit. If the item is in good condition it may be suitable for reuse in one of Surrey County Council’s 'Revive' shops. If it isn’t reusable in its current form it may be suitable for recycling. If it’s not suitable for recycling it will be sent to be burnt as energy from waste.