Surrey County Council’s website provides lots of information about preparing for flooding, as well as staying safe and protecting your home during flooding.
Who to contact
Flood warnings and alerts
The Environment Agency posts flood warnings and alerts on their website. You can also register for phone, email or text alerts. Details about the Flood Warning service and how to register can also be found on Surrey County Council’s website.
In an emergency situation, please call Surrey County Council’s contact centre immediately, or you can call us on 01883 722000 (24 hours).
Floods from a large river or which are severe should be reported to the Environment Agency via their Environment Incident (emergency) hotline on 0800 807060.
In the event of a small river flood, please contact our Customer Services Team.
If it is not an emergency situation, flooding can be reported to Surrey County Council by filling in their online form.
Where you think blocked drains, ditches or gullies might be the cause of a localised flood, these should be reported to Surrey County Council.
Find out more about drains and how the County Council clear them and see a list of frequently asked questions on their drainage and flooding pages.
Public sewer floods should be reported to either Thames Water or Southern Water depending on the area in which the flood is located.
Burst water pipes should be reported to the relevant water company:
Tandridge District Council has no statutory duty to undertake the provision of sandbags. It does not plan to provide such a regular service and any service it does undertake is purely discretionary and will be limited by the resources available. However, the Council will help where it can. It will endeavour to assist through sandbag provision to those at extreme risk of imminent flooding. It will prioritise council owned housing stock and those properties identified as having vulnerable residents. The Tandridge policy does not generally apply in areas of known risk where it is normal for watercourses to respond to rainfall by rising levels in close proximity to housing developments. It is deemed reasonable for these householders to prepare and maintain flood defences at doorways themselves. Tandridge will endeavour to support these high risk locations with community resilience and the encouragement of the creation of community groups to allow for a better local preparedness and response structure. The Council is aware of the possible time delay it will take for a sandbag provision service to respond to multiple calls across the entire district and how this limits an effective response. However, where you are in imminent danger of water entering your property please contact our Customer Services Team.
Following a flood event
Depending upon the cause of the flood, different agencies will be responsible for cleaning it up.
Where we can, we will assist other agencies with the collection of contaminated sandbags and cleaning debris from the pavements and roads. If following flooding, you think that a road is in urgent need of sweeping please contact our Customer Services Team.
Where there has been sewage flooding arising from a problem with the public sewer system, you should contact your sewerage undertaker (Thames Water or Southern Water) at the earliest opportunity as they are responsible for cleaning it up.
It is also recommended that you contact your insurance company as soon as you can, as they will make arrangements for flood damaged and contaminated materials to be removed and can advise on the claims process.