Surrey County Council’s website provides lots of information about preparing for flooding, as well as staying safe and protecting your home during flooding.
Who to contact
Flood warnings and alerts
The Environment Agency posts flood warnings and alerts on their website. You can also register for phone, e-mail or text alerts. Details about the flood warning service and how to register can also be found on Surrey County Council’s website.
In an emergency situation, please call Surrey County Council’s contact centre immediately, or you can call us on 01883 722000 (24 hours).
Floods from a large river, or which are severe should be reported to the Environment Agency via their Environment Incident (emergency) hotline on 0800 807060.
In the event of a small river flood, please contact our Customer Services Team.
If it is not an emergency situation, flooding can be reported to Surrey County Council by filling in their online form.
Where you think blocked drains, ditches or gullies might be the cause of a localised flood, these should be reported to Surrey County Council.
Find out more about drains and how the County Council clear them and see a list of frequently asked questions on their drainage and flooding pages.
Public sewer floods should be reported to either Thames Water or Southern Water depending on the area in which the flood is located.
Burst water pipes should be reported to the relevant water company:
We do not have a statutory duty to provide sandbags and any we do provide is discretionary and will be limited by the resources available. However, we will help where we can, by providing sandbags to those at extreme risk of imminent flooding. We will prioritise council owned housing stock and any properties identified as having older or vulnerable residents.
Our policy does not generally apply in known risk areas where it is normal for watercourses to respond to rainfall by rising levels in close proximity to housing developments. It is reasonable for these householders to prepare and maintain flood defences at doorways themselves. We will try to support these high risk locations with community resilience and working with community groups to allow for a better local preparedness and response structure.
We are aware there may be a time delay in providing sandbags if we are getting requests across the whole district and how this limits an effective response. However, if you are in imminent danger of water entering your property please contact our Customer Services Team.
Following a flood event
Depending on the cause of the flood, different agencies will be responsible for cleaning it up.
Where we can, we will assist other agencies with the collection of contaminated sandbags and cleaning debris from the pavements and roads. If you think a road is in urgent need of sweeping because of a recent flood please contact our Customer Services Team.
Where there has been sewage flooding because of a problem with the public sewer system, please contact your sewerage company (Thames Water or Southern Water) as they are responsible for cleaning it up.
Please contact your insurance company as soon as you can, as they will make arrangements for flood damaged and contaminated materials to be removed and can advise on the claims process.