Emergency planning

Contacting us in an emergency

  • If you need to report an emergency situation please call 01883 722000 (24 hours)
  • If necessary, please dial 999 to contact the emergency services.

Emergency situation information

There are currently no emergency incidents reported to us.

If you discover or experience an emergency dial 999. Do not assume someone else has done it. You may be advised to stay inside, close all windows and doors and to look and listen out for advice and information. You can do this by:

  • Using local radio stations.
  • Using national radio stations and television news programmes.
  • Monitoring social media, such as the Council’s Twitter account and Facebook page.
  • Listening out for and make a note of emergency phone numbers.
  • Passing on warnings to those who may have missed them and check on the elderly and vulnerable.

Emergencies can happen at any time, often strike without warning and their cause can range from human error such as road traffic collisions, to extreme acts of nature such as large scale flooding or severe ice and snow.

Such emergencies can result in:

  • The loss of basic services including water, power, gas and telephone lines.
  • Damage to properties and local infrastructure.
  • Evacuation from your home and neighbourhood.

Our aim is to reduce the chance of these emergencies occurring and if they do occur reducing their impact on residents and the environment to a minimum. We are guided by the Civil Contingencies Act 2004. This Act has established a statutory framework for civil protection and community resilience at a local level.

The act ensures the organisations best placed to manage emergency response and recovery are at the heart of civil protection.

Emergency Planning in Surrey is co-ordinated by Surrey's Local Resilience Forum (SLRF). Tandridge works closely with our partner agencies, through this Local Resilience Forum. This forum is a multi-agency group committed to making Surrey a safer place. The Surrey Local Resilience Forum is made up of key organisations, which include:

  • Surrey Police
  • Surrey Fire and Rescue Service
  • South East Coast Ambulance Service
  • Surrey County Council
  • District and Borough Councils
  • NHS England
  • Environment Agency

The Community Risk Register has been created to provide public information about the hazards which exist within Surrey. The register outlines hazards and the control measures that are in place to mitigate their impact. Tandridge's plans are based on the register. The document can be viewed on Surrey's community risk register page.

Tandridge has statutory responsibilities to respond to emergencies. The main roles are:

  • Support the emergency services.
  • Assistance to people in distress.
  • Co-ordinate the activities of their various departments and other agencies.
  • Release information agreed by the police to the media and give advice to the public.
  • Keep local council services going in as normal a way as possible.
  • Restore stability with the aim of restoring normality.

The Council can provide:

  • A Rest Centre to provide temporary accommodation.
  • A Survivor Reception Centre, which is a secure area where uninjured survivors involved in a major incident, can be taken for shelter.
  • A Family and Friends Reception Centre for use by friends and relatives arriving at a scene of a major incident.
  • Humanitarian Assistance Centres can be set up after a major incident as an additional resource specifically for helping affected residents and businesses with advice.
  • Additional staff, if required for the use of plant equipment, eg in the event of a flooding incident.
  • Advice, guidance, monitoring with regard to any environmental aspects of the incident.
  • Advice on dangerous structures.
  • Rehabilitating communities following an incident.

During an incident you may required to evacuate from your location and asked to attend a rest centre. If you have friends, family or neighbours who could look after you, we recommend this as a first option. If you have nowhere else to go, you will be transported to a rest centre.

To respond to any incident the Council has created response plans. The overarching plan is the Emergency Plan which contains details of the generic arrangements for responding to an incident.

Tandridge has other plans, written in conjunction with the Local Resilience Forum, to help it respond to incidents. These incidents can be natural disasters such as flooding and storms or other events such as major traffic accidents, unexploded bombs, pollution incidents, large fires, suspect packages or acts of terrorism.

Surrey County Council is the Lead Local Flood Authority. Please visit Surrey County Council's website for information about:

  • Preparing for severe rain and flooding.
  • Registering for flood alerts.
  • Staying safe during flooding.
  • Protecting your home from flooding.
  • What to do after the flood.
  • Reporting problems to Surrey County Council.

Drainage and flooding

Flooding can happen anywhere, whether near to watercourses or not. Floods can even occur during summer months when thunderstorms trigger torrential downpours.

The drainage system sometimes can't cope with the volume of water that collects on surrounding surfaces, especially when they are already saturated with large quantities of water. In this case, even a small amount of additional rainfall can cause flooding.

Flooding can be caused by cracks in broken pipes owned by water companies and heavier than normal rainfall that causes water to run onto roads from fields and over-full rivers. It can also be caused by the collection of mud, leaves and other debris that block drains.

Are you a riparian owner?

If you have an ordinary watercourse or a main river running through your land or along the boundary of your property, you are likely to be the riparian owner or joint riparian owner, unless the watercourse is known to be owned by someone else.

If the land on the other side of the watercourse is not in your ownership you are presumed to be the joint riparian owner together with the landowner on the other side. In the case of joint riparian ownership each party is presumed to own up to the centre line of the watercourse and therefore is responsible up to this point. If you are unsure whether you are the riparian owner of the watercourse running through your land, check the title deeds of your property.

Your rights:

  • To receive a flow of water in its natural state, without undue interference in quantity or quality.
  • To protect your property against flooding from the watercourse and to prevent erosion of the watercourse banks or any nearby structures.
  • You usually have the right to fish in your watercourse, but you must use legal methods and may need a rod licence.
  • Without an environmental permit, you can abstract a maximum of 20 cubic metres of water per day for the domestic purposes of your own household or for agricultural use (excluding spray irrigation). Most other types of abstraction will require a licence from the Environment Agency.

Your responsibilities

  • You have the responsibility to pass on flow without obstruction, pollution or diversion affecting the rights of others.
  • To maintain the banks and bed of the watercourse (including any trees and shrubs growing on the banks) and any flood defences that exist on it.
  • To maintain any approved structures on your stretch of the watercourse. These may include culverts, trash screens, weirs and mill gates.
  • You must not build a new structure (for example, a bridge or boardwalk) that encroaches upon the watercourse or alters the flow of water without permission from Surrey County Council or the Environment Agency.

Further information

Surrey County Council has prepared some frequently asked questions and some tips on maintaining your watercourse.

If you have any further questions please contact Surrey County Council flooding.Enquiries@surreycc.gov.uk or phone the main Surrey County Council contact number.

A more detailed explanation of riparian issues can be found at the Environment Agency's website. A guide to the rights and responsibilities of a riverside owner, is available on the gov.uk website

Report problems with flooding 

Implementation of legislation

To reduce the risk of flooding Surrey County Council and Tandridge District Council are encouraging riparian owners to work towards an effective watercourse system through a process of co-operation, liaison, advice and assistance wherever possible. Under the Land Drainage Act 1991 all councils have the powers to serve notice on riparian owners, for the removal of any blockage to an ordinary watercourse. Should the riparian owner fail to do so, the County Council has powers to undertake the work themselves and recharge the costs to the riparian owner. The councils will try to resolve problems through discussion with the owners in the first instance and enforcement of legislation will only be used as the last resort.

Your responsibilities as a riparian owner are based on the legislation below:

  • The Public Health Act 1936
  • The Land Drainage Acts 1991 and 1994
  • Water Resources Act 1991
  • Environment Agency Land Drainage Byelaws 1981

In an emergency we work with partner organisations across Surrey to identify people who may become vulnerable during such events. The following privacy notice explains more about how we collate the data. Fair Processing Notice for supporting vulnerable people in an Emergency.

If you would like to be called upon to help during an incident or emergency please contact Tandridge Voluntary Action on 01883 722593. They will link you up with the right people so you are ready to help if or when an event happens.

Below is a list of links to websites and pages that are a useful source of information:

Surrey Prepared

For information about:

  • Community resilience.
  • Guidance of how to prepare for a variety of emergencies that could occur.
  • A template to help create a community emergency plan.
  • A template to create a household community plan.
  • More details on the risks in Surrey.

Report a Surrey County Council highways problem.

  • For reporting flooding and drainage problems on roads.
  • Blocked drains.
  • Brocken drain covers.

In addition there is also: