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Bad weather service updates

We will keep this page updated with information about all council services during bad weather conditions. You can also follow us on X, Facebook and sign up for e-mail updates.

Council services

Council Offices in Oxted are open with some officers working from home.
Recycling and rubbish collections are happening if it is safe. High winds can make it difficult to lift the bins on to the vehicles. The vehicles may struggle to get access to homes if roads are blocked due to flooding or fallen trees. If your bin has not been collected, please leave it at the edge of your property.
Council house emergency repairs, including heating - staff will be carrying out repairs as long as they can access the property. No working outside at height will happen during windy/storm conditions.
Car parks: Open.
Street cleaning: Staff will be working as normal, but may have to respond to emergencies elsewhere.

Please visit our emergency planning webpage for more information.

Other agencies

If you lose power, report it at Power Cut 105, or by calling 105.
If water is blocking roads or pavements and causing a danger, call Surrey County Council on 0300 200 1003.
You can find out what Surrey County Council services could be affected including buses and community recycling centres.
If a river has burst its banks, call the Environment Agency 24-hour Hotline on 0800 80 70 60.

Elderly and vulnerable people

Get help for elderly or vulnerable people at risk in bad weather. If you are concerned contact the Adult Social Care team immediately on 0300 200 1005.
Help for children and families at risk in winter, contact Children's Social Care.
For health advice in winter, please see Winter health on NHS Choices website.
Cold weather payments for those on low incomes.

Schools

Surrey County Council is responsible for schools.

Travel information

Gas, electricity and water

If you lose power in your home or business premises please contact:

National Grid (gas emergency) on 0800 111 999.
UK Power Networks (emergencies and power cuts). Call 105 to report or get information about power cuts in your local area or 0800 31 63 105 (from a mobile if you have no power). You can also call 105 to report damage to electricty power lines and substations that could put you or someone else in danger. If there is an immediate risk you should also call 999. You should call your electricity supplier for any other issues such as metering or boiler problems.
UK Power Networks Priority Service Register for those who may be more vulnerable and require extra assistance in a power cut.
Who to contact in a power cut
Helpful advice during a power cut

For issues with water supply, contact Sutton & East Surrey Water on 01737 772000 (24 hour emergency line).

If you think there is a sewer blockage or if your property has been flooded by a public sewer please contact Thames Water on 0800 316 9800.

Emergency information for Surrey

Only dial 999 if it is a real emergency. For more information visit: