You must attempt to try and resolve the problem before making a complaint. Think carefully about the reasons for your complaint and clearly explain the steps you have taken to try to settle the dispute.
If you have not tried all the steps below, we might not proceed with your complaint:
- Approached hedge owner and asked to discuss the problem
- Asked hedge owner to try mediation
- Informed hedge owner of intention to complain to the Council
Any other steps taken?
Here is a checklist to see if you satisfy the relevant criteria before making a formal complaint
If your answer is “yes” to all of the following questions, you meet the criteria for us to consider your complaint and
can complete the High Hedges Complaint form.
- Is the hedge - or part that is causing problems - made up of a line of 2 or more trees or shrubs?
- Is the hedge mainly evergreen or semi-evergreen?
- Even though there are gaps in the foliage between the trees, is the hedge still capable of obstructing light or views?
- Is the hedge growing on land owned by someone else?
- Are you the owner or occupier (e.g. tenant) of the property affected by the hedge?
- Is the property residential?