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Flood recovery contacts

After a flood

Advice and support for residents after a severe flood.

Flood recovery information 

  • You can contact Tandridge District Council on 01883 722000 (including out of hours), e-mail customerservices@tandridge.gov.uk, or visit www.tandridge.gov.uk.  
  • Contact Thames Water 0800 3169 800 or visit www.thameswater.co.uk
  • Call Floodline on 0345 988 1188 to listen to recorded flood warning information for your area or speak to an operator for advice 24 hours a day, or visit www.environment-agency.gov.uk/flood.
  • Dial 999 if you think there is an immediate risk to life.

Gas, electricity and water

If you lose power in your home or business premises please contact: 

For issues with water supply, contact Sutton & East Surrey Water on 01737 772000 (24 hour emergency line) or visit www.waterplc.com.

If you think there is a sewer blockage or if your property has been flooded by a public sewer please contact Thames Water on 0800 3169 800 or visit www.thameswater.co.uk.

Other flood advice and support 

  • Insurance queries and how to obtain money in an emergency: the Citizens Advice Bureau may be able to offer advice on how to obtain money in an emergency and deal with insurance queries. For the Caterham & Warlingham branch e-mail office@caterham.cabnet.org.uk or phone 01883 344777. For the Oxted branch call 01883 715525 or 01883 730259. 
  • The Construction Centre provides property specific information and advice if you have experienced flooding or are in danger of being flooded. This includes a list of companies who supply products you might need such as anti flood doors and pumps. Visit The Construction Company or call 01926 865825. 
  • The British Damage Management Association (BDMA) can advise on suitable companies to approach for assistance in the repair or renovation of your property. Visit www.bdma.org.uk or call 01858 414278.
  • Furnistore is an East Surrey charity that collects and sells unwanted/second-hand furniture, appliances and other household items. Furnistore works with many family and social agencies and can provide a variety of household items at a significant discount. In emergency situations they can also provide essential household goods at no cost. Visit www.furnistore.co.uk or call 01737 773133.