Payments

If you make a payment and get an error message, please do not put the payment through again, instead please call us on 01883 732909, or e-mail epayments@tandridge.gov.uk and we will check if the payment has gone through.

Use our payment system to pay for:

Council tax
Business rates
Housing rent
Other invoices issued by us such as:
- Your community alarm
- Leasehold management expenses
- Leasehold insurance
- Annual licences
- handyman service
- Building regulations inspection fees
- Allotments
- and much more.

You will need to register the first time you use the system. Find out more about what we do with the personal information we collect from you.

There is no charge for using credit or debit cards, except if you are paying for your council tax or business rates by credit card. The Council will then add a surcharge of 1.35% to your payment, which is what our bank charges us for the transaction. There is no charge for using a debit card.

As part of an ongoing review of services and costs, we have withdrawn the Citizen’s Account and e-billing facility, the low take up of this service did not represent value for money for council taxpayers in Tandridge.

Automated telephone payment line

To make a payment you can also call our automated telephone payment line on 01883 732995.

Refund and cancellation policy

For goods and services being purchased from the Council's website:

Where the Council fails to deliver in accordance with our standards, a full refund will be made.
The credit / debit card used for the payment will be refunded.
This will be done as soon as possible, but within 14 days of the refund being agreed by the Council.
Cancellations will only result in a refund at the discretion of the Council.
In the event the Council agrees to a refund following a cancellation, this will be carried out in accordance with the above.

Parking payments

On-street parking enforcement in the Tandridge District is managed by Reigate & Banstead Borough Council, working on behalf of Surrey County Council.

Reigate & Banstead Borough Council also manages parking enforcement in car parks on behalf of Tandridge District Council, as well as issuing parking permits and fixing parking machine faults.

To pay a parking penalty charge please use Reigate & Banstead parking payments (This link will open in a new window)

Paying for school meals

You can pay for school meals This link will open in a new window (This link will open in a new window) using the Surrey County Council website.

For further information please contact Customer Services on 01883 722000 or e-mail customerservices@tandridge.gov.uk

Or write to us at:
Tandridge District Council
8 Station Road East
Oxted RH8 0BT

Maps and directions to our offices.

If you have any comments about our services, please fill in our Contact us form.

Please complete our web survey This link will open in a new window (This link will open in a new window) to let us know what you think of our website.

Related Pages:

Business rates
Business rates (Pages)

Paying business rates (Pages)

Rural rate relief (Pages)

Small business rate relief (Pages)

Valuation office and business rates (Pages)

Council tax
24 hour revenues & benefit information line (Pages)

Apprentices discount (Pages)

Carers discount (Pages)