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Severe weather information

• Recycling and rubbish collection
• Housing tenants emergency repairs
• Roads and schools
• Elderly and vulnerable people
• General advice and information
• Clearing snow and ice
• Keeping warm and cold weather payments
• Emergency information for Surrey
• Travel information
• Weather updates
• Frequently asked question about services affected by bad weather

aRecycling and rubbish collections

In the event of difficult weather conditions, we and our contractor Biffa will make decisions about sending out the rubbish, recycling and garden waste crews each morning at around 6am, with the assessment based on the condition of roads and footpaths and the weather forecast.

Please check the collection updates for full details.

Refuse, recycling and garden waste frequently asked questions

bHousing tenants emergency repairs

Tandridge Commercial Services and Paynes are providing a normal service. Paynes Heating 0844 967 1723. More information about Requesting a repair.

Thawing a condensate pipe 

cRoads and schools

Surrey County Council is responsible for schools, roads and pavements, including snow clearance and gritting. Surrey services affected by snow - including libraries, buses, schools, recycling centres.

Surrey County Council's (This link will open in a new window) website provides information about locations of grit bins, gritting routes, updates on information about schools and libraries and advice on caring for the elderly.

Road information such as coping in the snow, gritting routes and grit bins, flooding, reporting potholes and updates on roadworks can be found on www.surreycc.gov.uk/highwaysinfoonline (This link will open in a new window). You can follow Surrey on Twitter (This link will open in a new window) to find out when the roads are gritted.

Any enquiries should be made to Surrey County Council e-mail contact.centre@surreycc.gov.uk, or call 0300 200 1003.

• Ice and snow advice (This link will open in a new window) - roads, gritting and salt bins
• Map of salting routes n Tandridge
• Salting routes in Tandridge (This link will open in a new window)
• School closures (This link will open in a new window)

dElderly and vulnerable people

Older people, people living on their own and people with disabilities may need particular support and the local community can play a part too in looking out for neighbours. If you are concerned about neighbours, contact the Adult Social Care team on 0300 200 1005 straight away. More information and contact details.

eGeneral advice and information

• Do not travel in severe weather unless your journey is essential.
• Please take care when travelling and wrap up warmly.
• Check local and national weather forecasts before setting out and take warm clothes, food, water, boots, a torch and spade.
• Drive with care, even after roads are salt treated and keep your distance. It can take 10 times longer to stop in icy conditions.

Make sure your water pipes are well insulated to avoid burst pipes - find out more Get ready for winter - Sutton & East Surrey Water (This link will open in a new window).

You can find more information on the Directgov website Get ready for winter (This link will open in a new window).

fClearing snow and ice

Residents and businesses are legally entitled to clear ice and snow from outside their home or shop. As long as snow is cleared responsibly and without causing further risk to passers-by, there is no reason why they should be liable to anyone who may slip on the surface they have cleared. Tips on how to clear snow and ice safely.

gKeeping warm and cold weather payments

Please check on and support your elderly and vulnerable neighbours and relatives.

• Staying safe in very cold weather (This link will open in a new window)
• Keep warm, keep well (This link will open in a new window) (NHS Choices)
• Cold weather payments (This link will open in a new window) - for those on low incomes

hEmergency information for Surrey

Only dial 999 if it is a real emergency. For more information visit

• SurreyAlert.info (This link will open in a new window)
• Surrey Police (This link will open in a new window)
• Kent Police (This link will open in a new window)
• Sussex Police (This link will open in a new window)

iTravel information

• Live travel news (This link will open in a new window) (directgov)
• Links to bus companies and information
• Links to train companies and information
• Winter driving (This link will open in a new window) (Highways Agency)
• Heavy snow and icy roads (This link will open in a new window) (Met office)
• Live travel news (This link will open in a new window) (directgov)

Southdown PSV (This link will open in a new window) has introduced a text alert service for passengers to make them aware of delays caused by accidents, road closures, diversions, bad weather etc. To register simply text BUS followed by the route number (eg BUS410) to 66777 to receive free updates direct to your mobile. The initial text to 66777 will be charged at your standard network rate.

jWeather updates

• Weather forecast (This link will open in a new window)

kFrequently asked questions

• How do you let residents know what is happening with services?
• Why haven't you gritted the roads or pavements?
• Why do you clear your staff car park, but not other roads or pavements?
• What about refuse, recycling and garden waste services?
• How do you decide what services to keep running?
• Will I get sued if I clear my path?
• Can you do anything about the badly parked cars?
• Can I get a refund on my Council Tax if you cancel services?

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