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Severe weather information

Tandridge District Council out of hours number is 01883 722000.

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aRecycling and rubbish collections

In the event of difficult weather conditions, we and our contractor Biffa will make decisions about sending out the rubbish, recycling and garden waste crews each morning at around 6am, with the assessment based on the condition of roads and footpaths and the weather forecast.

Please check the collection updates for full details.

Refuse, recycling and garden waste frequently asked questions

bHousing tenants emergency repairs

Tandridge Commercial Services and Paynes are providing a normal service. Paynes Heating 01825 891723. More information about Requesting a repair.

Thawing a condensate pipe 

cRoads and schools

Surrey County Council is responsible for schools, roads and pavements, including snow clearance and gritting. Surrey County Council's website provides information about locations of grit bins, gritting routes, updates on information about schools and libraries and advice on caring for the elderly - winter disruption services updates

Road information such as coping in the snow, gritting routes and grit bins, flooding, reporting potholes and updates on roadworks can be found on You can follow Surrey on Twitter to find out when the roads are gritted.

Volunteer teams from parish councils and businesses across the district have been provided with salt spreaders, snow shovels and salt by Tandridge District Council and Surrey County Council to grit high streets. If you are interested in joining a local group and becoming a Snow Angel, please contact or call 01883 722000.

dElderly and vulnerable people

Older people, people living on their own and people with disabilities may need particular support and the local community can play a part too in looking out for neighbours. If you are concerned about neighbours, contact the Adult Social Care team on 0300 200 1005 straight away. 

eGeneral advice and information

  • Do not travel in severe weather unless your journey is essential.
  • Please take care when travelling and wrap up warmly.
  • Check local and national weather forecasts before setting out and take warm clothes, food, water, boots, a torch and spade.
  • Drive with care, even after roads are salt treated and keep your distance. It can take 10 times longer to stop in icy conditions.

Make sure your water pipes are well insulated to avoid burst pipes - find out more Get ready for winter - Sutton & East Surrey Water.

fClearing snow and ice

Residents and businesses are legally entitled to clear ice and snow from outside their home or shop. As long as snow is cleared responsibly and without causing further risk to passers-by, there is no reason why they should be liable to anyone who may slip on the surface they have cleared. Tips on how to clear snow and ice safely.

lGrit bins

All grit bins are checked by Surrey Council Council and filled before the start of the winter season in the third week of October. A further single mid-season refill will only be undertaken following snow, once resources become available from clearing the priority 1 and 2 networks and other affected emergency responses such as pothole repair. No adhoc re-filling will be undertaken.

The grit should only be used on the roads and is not for personal use. Misuse of the grit can lead to unnecessary shortages that can cause a danger to motorists.

If you need grit or salt for your own property, it can be bought from major builders' merchants or large garden centres.

gKeeping warm and cold weather payments

Please check on and support your elderly and vulnerable neighbours and relatives.

hEmergency information for Surrey

Only dial 999 if it is a real emergency. For more information visit

iTravel information

Gas, electricity and water

If you lose power in your home or business premises please contact: 

For issues with water supply, contact Sutton & East Surrey Water on 01737 772000 (24 hour emergency line) or visit

If you think there is a sewer blockage or if your property has been flooded by a public sewer please contact Thames Water on 0800 316 9800 or visit

Weather updates 

kFrequently asked questions