Severe weather information
Tandridge District Council out of hours number is 01883 722000.
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- Flood advice
- Recycling and waste collections
- Housing tenants emergency repairs
- Roads and schools
- Elderly and vulnerable people
- General advice and information
- Clearing snow and ice
- Grit bins
- Keeping warm and cold weather payments
- Emergency information for Surrey
- Travel information
- Gas, electricity and water
- Weather updates
- Frequently asked question about services affected by bad weather
- Gov.uk winter information
aRecycling and rubbish collections
In the event of difficult weather conditions, we and our contractor Biffa will make decisions about sending out the rubbish, recycling and garden waste crews each morning at around 6am, with the assessment based on the condition of roads and footpaths and the weather forecast.
Please check the collection updates for full details.
bHousing tenants emergency repairs
Tandridge Commercial Services and Paynes are providing a normal service. Paynes Heating 01825 891723. More information about Requesting a repair.
cRoads and schools
Surrey County Council is responsible for schools, roads and pavements, including snow clearance and gritting. Surrey County Council's website provides information about locations of grit bins, gritting routes, updates on information about schools and libraries and advice on caring for the elderly - winter disruption services updates
Road information such as coping in the snow, gritting routes and grit bins, flooding, reporting potholes and updates on roadworks can be found on www.surreycc.gov.uk/highwaysinfoonline. You can follow Surrey on Twitter to find out when the roads are gritted.
Volunteer teams from parish councils and businesses across the district have been provided with salt spreaders, snow shovels and salt by Tandridge District Council and Surrey County Council to grit high streets. If you are interested in joining a local group and becoming a Snow Angel, please contact firstname.lastname@example.org or call 01883 722000.
dElderly and vulnerable people
Older people, people living on their own and people with disabilities may need particular support and the local community can play a part too in looking out for neighbours. If you are concerned about neighbours, contact the Adult Social Care team on 0300 200 1005 straight away.
eGeneral advice and information
- Do not travel in severe weather unless your journey is essential.
- Please take care when travelling and wrap up warmly.
- Check local and national weather forecasts before setting out and take warm clothes, food, water, boots, a torch and spade.
- Drive with care, even after roads are salt treated and keep your distance. It can take 10 times longer to stop in icy conditions.
Make sure your water pipes are well insulated to avoid burst pipes - find out more Get ready for winter - Sutton & East Surrey Water.
fClearing snow and ice
Residents and businesses are legally entitled to clear ice and snow from outside their home or shop. As long as snow is cleared responsibly and without causing further risk to passers-by, there is no reason why they should be liable to anyone who may slip on the surface they have cleared. Tips on how to clear snow and ice safely.
All grit bins are checked by Surrey Council Council and filled before the start of the winter season in the third week of October. A further single mid-season refill will only be undertaken following snow, once resources become available from clearing the priority 1 and 2 networks and other affected emergency responses such as pothole repair. No adhoc re-filling will be undertaken.
The grit should only be used on the roads and is not for personal use. Misuse of the grit can lead to unnecessary shortages that can cause a danger to motorists.
If you need grit or salt for your own property, it can be bought from major builders' merchants or large garden centres.
gKeeping warm and cold weather payments
Please check on and support your elderly and vulnerable neighbours and relatives.
- Staying safe in very cold weather
- Keep warm, keep well (NHS Choices)
- Cold weather payments - for those on low incomes
hEmergency information for Surrey
Only dial 999 if it is a real emergency. For more information visit
- Links to bus companies and information
- Links to train companies and information
- Heavy snow and icy roads (Met office)
Gas, electricity and water
If you lose power in your home or business premises please contact:
- National Grid (gas emergency) on 0800 111 999 or visit www2.nationalgrid.com/uk.
- UK Power Networks (emergencies and power cuts) on 105 or 0800 31 63 105 or visit www.ukpowernetworks.co.uk.
- UK Power Networks Priority Service Register for those who may be more vulnerable and require extra assistance in a power cut.
- Who to contact in a power cut
- Helpful advice during a power cut
For issues with water supply, contact Sutton & East Surrey Water on 01737 772000 (24 hour emergency line) or visit www.waterplc.com.
If you think there is a sewer blockage or if your property has been flooded by a public sewer please contact Thames Water on 0800 316 9800 or visit www.thameswater.co.uk.
kFrequently asked questions
- How do you let residents know what is happening with services?
- Why haven't you gritted the roads or pavements?
- Why do you clear your staff car park, but not other roads or pavements?
- What about refuse, recycling and garden waste services?
- How do you decide what services to keep running?
- Will I get sued if I clear my path?
- Can you do anything about the badly parked cars?
- Can I get a refund on my Council Tax if you cancel services?