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Flood advice

Preparing for a flood

You can find out if your property is at risk of flooding by looking at the flood risk maps on the Environment Agency website.

You can register online with the Enviroment Agency Floodline Warnings Direct service if your home or business is at risk of flooding. Floodline Warnings Direct is a free service that provides flood warnings by phone, text or email.  

If you would prefer you can also register by telephone, or if you need help during the registration process, please call Floodline on 0345 988 1188.

You can also prepare a Personal Flood Plan

In addition the following general advice has been issued if you are affected by flooding in your area and further below if your property has been directly affected.  

General advice and information 

  • Keep children and vulnerable people out of floodwater.
  • Avoid walking, cycling or driving through flood water - six inches can knock you off your feet and just a foot of flowing water can move a car.  
  • Wash your hands thoroughly if you touch floodwater as it can carry raw sewage, dangerous chemicals and disease. Swallowing floodwater can cause diarrhoea, fever or abdominal pain. If you feel unwell, contact your GP.
  • Be prepared to protect yourself, family, pets and property.`
  • Basements, cellars, garages and ground floors may be affected.
  • Check pumps and any other flood protection equipment you have.
  • If you pump water from your property you may need an environmental permit. For further information and who to check with, please look at the  Environment Agency Home protection webpage.
  • Know how to turn off your gas, electricity and water before flood water enters your home. Phone your supplier if you are unsure how to do this.
  • If you have no power, do not use generators inside properties.
  • Keep an eye on local water levels and weather conditions.
  • Monitor weather forecasts, news and travel bulletins on local television, radio and social media.
  • Stay in a safe place with a means of escape and be ready to evacuate should it become necessary
  • Check on any neighbours who may be vulnerable.
  • Co-operate with the emergency services and take precautions to protect yourselves and your property.  Call 999 if you are in immediate danger.

If your property is flooded  

If your property is flooded and you have to leave your home:

  • Turn off gas, electricity and water supplies at the mains.
  • Unplug all electrical items and store upstairs or as high up as possible.
  • Move as much of your furniture and electrical items as you can higher up. Alternatively raise them up on bricks or blocks.
  • Move furniture away from walls - this will help your property to dry out later.
  • Keep personal Items in a safe place or in a sealed bag away from flood water - for example sentimental items such as photos that cannot be replaced, passports, birth certificates, marriage certificates, contracts etc.
  • Make sure you have your insurance company details.
  • Make provisions for any pets.
  • Make sure you secure your home before you go.

More information