Recycling and waste are collected by separate vehicles and often not at the same time.
In bad weather conditions all drivers are required to assess conditions. When doing so they take into account the state of both the road and paths. Road and access conditions will include obstructions caused by parked cars and pedestrians using the road due to icy pavement conditions and crucially whether the vehicle will be able to exit safely.
A parked car may obstruct one crew and then be moved before another crew arrives, or vice versa.
Paths include pavements and paths of individual households.
Sometimes it is a simple mistake.
For further information please contact Amenity Services on 01883 722000 or e-mail firstname.lastname@example.org.
You can also call the 24 hour automated telephone information service on 08459 400 472.
Or write to us at:
Tandridge District Council
8 Station Road East
Oxted RH8 0BT
If you have any comments about our services, please fill in our Contact us form.
Please complete our web survey (This link will open in a new window) to let us know what you think of our website.
|Recycling and waste services in severe weather|
Can I get a refund on my Council Tax if you cancel services? (FAQ)
|Don't you think changing collection days is a waste of time? (FAQ)|
|How do you decide if recycling, waste and garden waste collections will go ahead? (FAQ)|
|How do you let residents know what is happening with services? (FAQ)|
|The postman still came and I had other deliveries, why couldn't you come? (FAQ)|
|What about other services affected by bad weather? (FAQ)|
|What areas do you collect from each day? (FAQ)|
|Why can't your collection staff clear snow, when they can't collect recycling and waste? (FAQ)|
|Why do you suspend recycling and waste collections when it has snowed? (FAQ)|
|Why does it take so long to collect all the outstanding recycling and waste? (FAQ)|
|Why does the snow affect the recycling and waste services so badly? (FAQ)|
|Why don't recycling and household waste crews wear snow and ice grips on their shoes? (FAQ)|
|Why don't we use our small vehicles? (FAQ)|
|Why don't your refuse and recycling staff clear snow, when they can't collect? (FAQ)|
|Why donít you ask people to pile up their rubbish in one place on the main road and collect it from there? (FAQ)|
|Why was my neighbours rubbish/recycling/garden waste collected and not mine? (FAQ)|