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Advertising policy

Graffiti

Photo showing graffiti on a wall at Holland Lane in Hurst Green

Removing graffiti and where to report it depends on the property affected.

Graffiti on council property

Please report this online using our graffiti reporting form or call us on 01883 722000. If you have information about graffiti vandals please use our freephone automated answering service on 0800 068 2070. We offer rewards of up to £500 for information leading to successful prosecutions. Photo showing extensive graffiti at Mint Walk in Warlingham

Graffiti on private property

This is the property owner’s responsibility to remove. If you are the owner, report it to Surrey Police. Graffiti is criminal damage and we work with the police to prosecute those responsible.

Graffiti on public utility furniture

This should be reported to the relevant property owner – contact details are in the following chart.

 
Location of graffitiAgencyContact nameNumberE-mail address
Tandridge District Council property apart from council housing stock (playgrounds, benches, war memorials) Tandridge District Council Streets 01883 732751 streets@tandridge.gov.uk
Tandridge District Council housing stock Tandridge District Council housing department Ask for your local housing officer 01883 722000 the.council@tandridge.gov.uk
Telephone boxes BT and Tandridge District Council have entered into a graffiti partnership where Tandridge carry out the removal of graffiti. BT provide Tandridge with paint and also finance clean up costs. BT pay-phone customer services 0800 661610 (Monday to Friday 9am to 5pm) customer.serv.payphones@bt.com
Green junction boxes (boxes with BT symbol on floor panel next to box) and telegraph poles Tandridge District Council Streets 01883 732751 streets@tandridge.gov.uk
Red post boxes or post pouches

Royal Mail

For red post boxes please make a note of the postbox number (e.g. RH8 26, CR5 82).

For post pouches (where postmen/women leave their sacks) please give description of location.

Royal Mail have a 48 hour response time for offensive graffiti and 14 days for otherwise.

Switchboard 03457 740740 contactus@royalmail.com
Warning signs, road signs and route signs and Wapses Lodge roundabout Surrey County Council General enquiries 0345 6009009 contact.centre@surreycc.gov.uk
Green utilities boxes (with CATV written on floor panel) Tandridge District Council Streets 01883 732751 streets@tandridge.gov.uk
EDF energy sub-stations EDF Energy (please note sub-station number before calling) Freedom Maintenance Ltd 0845 1201277 (24 hour) edf-freedom-substations@freedom-group.co.uk
Bus shelters

Bus shelters Adshel/Clear Channel (please note eight digit bus stop number before calling)

Adshel/Clear Channel have a 24 hour response time for offensive graffiti and 14 days for otherwise.

Switchboard 0800 7313699 Not available
Any property owned by Scotia Gas Network Scotia Gas Network and Tandridge District Council (following on from SGN signing a graffiti Charter, Tandridge take reports of graffiti on their property and forward them on to the area manager) Streets 01883 732751 streets@tandridge.gov.uk
Railway bridges Network Rail Helpdesk 08457 114141 Not available

Tackling graffiti

As well as being illegal graffiti has a negative impact on our environment and costs money to remove. We fight graffiti and can also advise you if your property is damaged by it.

If you are affected by graffiti:

  • Report it to Surrey Police.
  • Remove it as quickly as possible to avoid other graffiti being added to it.
  • Use detergent and a scouring brush to try to remove it.
  • If you can’t remove it, contact us for advice on different methods and for contact details of specialist graffiti removal companies. We may be able to lend you a graffiti removal kit for free.
  • Paint areas prone to graffiti with a special coating, making it easier to remove.
  • Defend a vulnerable wall or fence by planting fast growing ivy or a prickly hedge. Use trellis to cove the area while the plants grow.

Our work includes:

  • Employing specialist contractors to remove graffiti from all property we own, promptly.
  • Removing non-offensive graffiti from our property within 28 working days of a sighting/report or within 24 hours of a sighting/report if it’s offensive.
  • Working closely with Surrey Police, which maintains a database of ‘tags’
  • Using mobile surveillance at known hot-spots
  • Organising graffiti removal community clean up days
  • Loaning out graffiti removal kits free of charge to individuals and to parish/village councils for volunteers to use.
  • Removal of small graffiti tags in Caterham Valley, Caterham on the Hill and Oxted and at the district’s recycling bank sites by the local street cleaning team. This service will be extended to Whyteleafe and Lingfield.

Call us on 01883 732785 for advice on tackling graffiti.

How quickly is graffiti removed?

We aim to remove non-offensive graffiti from Tandridge District Council property within 28 working days of any sighting or report, and 24 hours for offensive graffiti sightings or reports.

Is a reward available for information about graffiti vandals?

We rely on the public to report many instances of graffiti. Residents who have information about graffiti vandals can call 01883 722000. You could get a reward of up to £500 for information leading to a successful prosecution.

What graffiti is Tandridge District Council responsible for removing?

Tandridge District Council are responsible only for the removal of graffiti from its own property. This includes Council Housing Stock, Street Signs (Road names), TDC/Parish Council owner bus shelters, playground equipment and TDC owned park and street benches. Tandridge District Council have also taken on the responsibility of green communication boxes.

 

My own property has been subject to a graffiti attack, what can I do?

We do not usually remove graffiti from private property, but there are things you can do if you are a victim of graffiti.

  • Report it to Surrey Police. Graffiti is criminal damage and we work with the police and help them prosecute people who graffiti.
  • You should remove it as quickly as possible because it attracts further graffiti to the surface if it is left.
  • You can sometimes use detergent and a scouring brush to scrub off graffiti on non-porous surfaces covered with masonry paint, gloss paint or tiles. Traces may be left but should fade with time.
  • If you can't remove the graffiti you may have to try specialist techniques and materials. We can advise you on different methods and also provide contact details of specialist graffiti removal companies. We may also be able to loan you a graffiti removal kit free of charge.
  • Paint areas prone to graffiti with a special coating which makes it easier to remove. You can defend a vulnerable wall or fence by planting some fast-growing Ivy or a prickly hedge. Use trellis to cover the area while the plants are growing.

For further assistance please call 01883 732751 or email streets@tandridge.gov.uk.