Consultation

Every year we carry out a number of surveys to monitor residents satisfaction levels with services and to find out were they think we could improve. Where possible, we select residents randomly from the electoral register, or from users of the particular service.

Thank you to everyone who has returned one of our questionnaires.

Place survey - your views about where you live

Tandridge District Council is among the top 15% of councils in the country giving a high level of resident satisfaction, according to the results of a government survey carried out last year. Residents were asked what they think about living in the Tandridge District and the public services they receive.

The survey asked them about issues ranging from their use of local services to their general health and well-being, from support for older people to tackling crime, as well as information on levels of participation in the local community. Respondents were also able to say how concerned they are about the problems affecting their communities, from littering, graffiti, noisy neighbours and health services, to whether they feel the police and local council are tackling anti-social behaviour effectively.

The key points from the 2008 survey for Tandridge are listed below, with national figures given in brackets - full results of the Place survey :

About your local area
86.5% (80%) of the population were satisfied with their local area as a place to live.
63.7% (59%) felt they belong to their immediate neighbourhood.

Your local public services
43.2% (33%) agreed or strongly agreed their local council provided value for money.
53.8% (45%) were, taking everything into account, satisfied with the way their local council runs things.

Local decision-making
29.1% (29%) felt they could influence decisions in their local area.

Awareness of civil protection arrangements in local area
16.6% (15%) of the population said they were very well or fairly well informed about what to do in the event of a large-scale emergency eg flooding or pandemic flu.

Helping out
25.8% (23%) had participated in formal volunteering at least once a month in the last year.

Getting involved
In the last 12 months, 14.5% (14%) of the population had been involved in local decision-making.
Respect and consideration
21.6% (31%) of the population felt there were problems with people in their local area not treating one another with respect and consideration.
80.7% (72%) felt they were treated with respect and consideration by local services.
81.4% (76%) felt people from different backgrounds got on well together in their local area.

Community Safety
15.5% (29%) felt drunk or rowdy behaviour was a problem in their area. For drug use or drug dealing the figure is 16.2% (31%).
24.0% (25%) felt police and other local public services sought local people's views on community safety issues and 25.9% (26%) felt these bodies were successfully dealing with these problems.

Surveys 2008

• Playground consultation

Surveys 2007

• Communications survey 2007

On going surveys

• Website survey
• The National Conversation

Website survey results

Please click on the links below to see the most recent website survey results.

• Website survey results
• Website survey comments