Estates management

The Estate Management section is responsible for the effective management of the Council's housing stock. It also provides services to leaseholders who have purchased a former Council flat (i.e. where the Council has retained the freehold).

The staff:

• deal with tenancy matters (e.g. monitoring rent payments, recovering rent arrears from current and Former Tenant Arrears, taking steps to support tenants and enforce the tenancy terms);
• provide a service for council leaseholders;
• enable tenants and leaseholders to become involved in issues that affect their estates (e.g. by working in partnership with Tenants and Residents Associations);
• provide advice on housing benefit;
• deal with day-to- day Repairs to Council housing;
• manage three Gypsy Sites on behalf of Surrey County Council;

Our objectives- To provide an efficient, friendly and accessible housing management service that reflects the needs and requirements of our customers, and to ensure the sustainable development of council estate as part of their communities.

Services to tenants and leaseholders include - estate cleaning services; central heating; complaints; debt counselling; estate management services; empty property management; garages; graffiti and vandalism; improvements; housing repairs; neighbour disputes; nuisance; rent payment; rent arrears; benefits advice; tenancy conditions; alterations by tenants; tenant consultation and tenants and residents associations.

Each council housing area has a Housing Management Officer who deals with all tenancy issues. If you need assistance, contact your Housing Officer who can arrange to visit you at home. If you don't know who your Management Officer is, please see the table below.

You may wish to view our advisory handbooks on the following topics:

• Conditions of Tenancy
• Compensation Schemes - (money back for improvements)
• Tenants & Leaseholders getting your voice heard in Tandridge

For more information on specific tenancy matters, please click on the links below:

• Rent Payment Cards
• Tenants Improvements
• Transfer Incentive Scheme
• Neighbour Nuisance
• Car Parking and Garages
• Rent Collection and Arrears
• Community Mediation In Tandridge | Guidance for Homeowners
• Compact Law
• Right to buy
• Assisted purchase scheme
• Council housing - community safety
• Cleaning Contract
• Tenants Participation

Leaseholders

Information for leaseholders is provided elsewhere within this site. This provides details on the arrangements for those who occupy ex-Council flats on a leasehold basis, but where the Council retains the freehold and sets charges for managing the accommodation (e.g. for structural repairs and the upkeep of communal areas).

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