Our automated telephone service 08459 400 470 is available 24 hours a day, 365 days a year so you can get information at a time that suits you. Calls are charged at the local rate.
General enquiries can be answered by this automated service, which means our staff have more time to deal with difficult enquiries and to process your claims.
Staff are still available to be contacted on the normal office numbers 8.30am-5pm (4.30pm on Friday) for claim specific questions or to make a telephone payment for council tax or business rates.
The automated line does not take payments, although this will be made available in the near future.
You can use hotkeys for some of the most popular choices. Simply press that number after you have dialled the full number or at any time during the introduction and it will take you directly to the information that you want.
The hotkeys are:
| 1. For how the Council Tax is set and where the money is spent. | 6. For help if you are having difficulty paying your bill or If you have received a reminder or summons or notice of a bailiff visit. |
| 2. For valuation bands, exempt dwellings, discounts and disabilities information. What to do if your bill is wrong and a full explanation of the bill itself. | 7. To request a Housing or Council Tax Benefit application form. |
| 3.To request a form be sent for: Moving in to the district, applying for a discount including single persons allowance, applying for an exemption for an empty property. | 8. If you have had a change of circumstance and want to know how to tell us about it. |
| 4 For methods of paying and to ask for a form to pay by direct debit. | 9. If you do not agree with a benefit decision and want to know how to appeal. |
| 5. For information about Business Rates 2006/2007. | 0. To make a payment by Debit or Credit Card. |
For further information please contact Council Tax on 01883 732932 or 01883 732934 or email ctax@tandridge.gov.uk. You can also call the 24 hour automated telephone information service on 08459 400 470.
Or you can write to us at:
Tandridge District Council
Station Road East
Oxted
Surrey
RH8 0BT
