Short disruption to some revenues, benefits and payment services

Some of our revenues, benefits and payment services will be unavailable for a short period as we introduce a new online system which will improve the way we manage these services.

Our new system, which will be available later this year, will make it quicker and easier for residents and businesses to deal with us, whether they’re paying council tax or business rates or need help with their benefits. It will also mean we’re able to assess new applications, pay benefits and respond to queries more quickly.

However, before we can introduce it, we need to move all of the information we hold over to the new system, which means there will be some disruption to some of our services for a short time. From 1 September until 4 October 2021, we won’t be able to process:

  • New applications for benefits.
  • Council tax or business rates discounts.
  • Exemptions for council tax and business rates.
  • Discretionary housing payments.
  • Changes in circumstances of residents receiving benefits and occupancy changes, for example moving house.

We also won’t be able to calculate the amount of benefits residents are entitled to during this period, but residents currently receiving benefits will still receive them on time as normal. Applications for new benefits should still be submitted, although we won’t be able to process them during this time.

When the new system is in place, residents who don’t have online access will still be able to talk to one of our officers as they do now.

We’re sorry for any inconvenience this might cause but this work is necessary to enable us to deliver the improvements the new system will bring.

We’ll say more about the new system, including describing its benefits and how we’ll help residents and businesses sign up and use it, as soon as we can.

If you need any help during this period, please contact Customer Services by e-mailing or calling 01883 722000.

Number of Views: 1708

We use cookies on our website to improve our service to you, by continuing you agree to our use of cookies. You can update your settings at any time.

Cookie policy info

A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is a piece of data stored by a website within a browser and subsequently sent back to the same website by the browser. Cookies are a reliable mechanism for websites to remember things a browser had done there in the past, which can include having clicked particular buttons, logging in, or having read pages on that site months or years ago.

Strictly necessary cookies

These cookies cannot be disabled

These cookies are necessary for the website to function and cannot be switched off. They are normally set in response to your interactions on the website eg logging in etc.

  • __RequestVerificationToken
  • authentication
  • dnn_IsMobile
  • language
  • LastPageId
  • NADevGDPRCookieConsent_portal_0
  • userBrowsingCookie

Performance cookies

These cookies allow us to monitor traffic to our website, so we can improve the performance and content of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and anonymous. If you do not allow these cookies, we will not know when you visited or how you navigated around our website.

  • _ga
  • _gat
  • _gid

Functional cookies

These cookies enable the website to provide enhanced functionality and content. They may be set by the website or by third party providers whose services we have added to our pages. If you do not allow these cookies some or all of these services may not function properly.


Currently we do not use these types of cookies on our site.

Targeting cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.


Currently we do not use these types of cookies on our site.