Short disruption to some revenues, benefits and payment services
Some of our revenues, benefits and payment services will be unavailable for a short period as we introduce a new online system which will improve the way we manage these services.
Our new system, which will be available later this year, will make it quicker and easier for residents and businesses to deal with us, whether they’re paying council tax or business rates or need help with their benefits. It will also mean we’re able to assess new applications, pay benefits and respond to queries more quickly.
However, before we can introduce it, we need to move all of the information we hold over to the new system, which means there will be some disruption to some of our services for a short time. From 1 September until 4 October 2021, we won’t be able to process:
- New applications for benefits.
- Council tax or business rates discounts.
- Exemptions for council tax and business rates.
- Discretionary housing payments.
- Changes in circumstances of residents receiving benefits and occupancy changes, for example moving house.
We also won’t be able to calculate the amount of benefits residents are entitled to during this period, but residents currently receiving benefits will still receive them on time as normal. Applications for new benefits should still be submitted, although we won’t be able to process them during this time.
When the new system is in place, residents who don’t have online access will still be able to talk to one of our officers as they do now.
We’re sorry for any inconvenience this might cause but this work is necessary to enable us to deliver the improvements the new system will bring.
We’ll say more about the new system, including describing its benefits and how we’ll help residents and businesses sign up and use it, as soon as we can.
If you need any help during this period, please contact Customer Services by e-mailing email@example.com or calling 01883 722000.