Job vacancies

We have an exciting opportunity within our Case Services Team for an experienced housing professional to join the Resident Support Team.  Working primarily within the landlord service, you will be delivering housing and neighbourhood management services to the tenants and residents of our council housing.   You will work closely with colleagues and teams across the council including Business and Income, Locality and Community Surveyors to deliver a high-quality customer focussed service.

Key responsibilities

• The effective management of all forms of tenancy, lease and licence including, tenancy reviews, assignment, succession and termination
• Supporting customers at high risk of tenancy failure including raising safeguarding concerns and referrals to specialist agencies and services
• Responding to and investigating reports of anti-social behaviour and neighbour dispute
• Ensuring tenancy compliance and the enforcement of tenancy conditions including preparing cases and representing the Council in legal action when necessary
• Work with colleagues in Locality Services to ensure the clean, safe and compliant management of estates and neighbourhoods
• Working with elected members, residents' groups, other council teams, the police and other key partners on issues that require a multi-agency approach to resolution

The ideal applicant

• Will have good understanding of relevant housing legislation and landlord and tenant law
• Will have experience of working in a social housing environment
• A relevant qualification would be an advantage

To succeed, you will need to be committed to the delivery of excellent customer focussed service, resourceful and flexible in your approach and have a willingness to take ownership of cases seeing them through to a successful conclusion. You will have excellent communication and inter-personal skills, be well organised, have an eye for detail, and the ability to use initiative and creativity to solve challenging problems.

Case Officers are expected to be flexible and supportive of colleagues and may, on occasions, be required to support other service areas within the Case Services remit.

Salary: £30,153

Hours: 37 hours per week.

Location: Oxted, Surrey

How to apply

Before you apply, please ensure you have read the role specification.

Please apply online.

Timetable for recruitment

Are you an enthusiastic team player, with a flexible approach? Do you have excellent customer services skills and thrive on a challenge?

We are looking for a Customer Services Advisor with great communication skills and a positive can-do attitude, to join our team.

Our Customer Services team is the first point of contact for residents and also provides administration support to other council teams.

The role will involve daily contact with residents and internal/external customers (face to face on reception, by e-mail and telephone) providing advice and guidance on a variety of service area enquiries. You will be working in a fast-paced and demanding environment, so it is important that you are well organised and resilient, can remain calm, focused and professional when under pressure. You will receive specific training that will enable you to handle a range of services but will include, Council Tax, Housing, Planning, waste and recycling.

If you have any questions please e-mail recruitment@tandridge.gov.uk or ring 01883 732987.

Salary: £21,305

Hours: 37 hours per week.

Location: Oxted, Surrey

How to apply

Please apply online.

Timetable for recruitment

We are looking for an enthusiastic, flexible and proactive Lead Housing Development Specialist to help us deliver more affordable homes in Tandridge, Surrey where the aim for all the new housing is Net Zero Carbon compliance.

The successful applicant will be responsible for managing the Council’s Housing programme including reporting to Committee, monitoring performance and budgetary control, ensuring compliance with standards and exercising proper Governance in relation to the programme. They will also be responsible for managing a small team that delivers new homes, taking projects from inception to completion. The team also works closely with the Council’s planning department, registered providers, and developers to help deliver a wider programme of affordable housing. The work of the team is vital in meeting the housing needs of the district, an area where a high proportion of residents cannot afford to rent or buy homes in the private market.

This exciting role will be responsible for,

• Implementing the Council’s aspirations for more affordable Housing
• identifying and facilitating Housing projects
• recommending the acquisition of land and properties
• expanding Tandridge’s Affordable Homes Programme

To be successful in this role you will ideally have full membership of a relevant professional body, be an experienced project manager who has an extensive record of delivering affordable homes programmes successfully and previous experience of partnership working. You will also have high-level project management and excellent negotiation skills, as well as the ability to critique and modify financial appraisals, manage costs, quality, timescales and risk. Report writing skills are also key to this role. Preferably you will also have a sound knowledge of construction.

You will also need to have a clear understanding of section 106 challenges and evaluation processes, knowledge of the Housing Revenue Account and other external funding options.

In return we can offer: -

• Supportive working environment
• Interesting range of work
• Local Government Pension Scheme
• Flexible working

If you would like to find out more about the role please contact Alison Boote, Executive Head of Communities aboote@tandridge.gov.uk to discuss.

Salary: £54,829

Hours: 37 hours per week.

Location: Surrey

How to apply

Before you apply, please ensure you have read the role specification.

Please apply online.

Timetable for recruitment

Case Officers in the Resident Support Theme deliver services to some of the more vulnerable residents of the district including the homeless, those in housing need and people claiming housing benefit and council tax support.  The Team is also responsible for the effective management of the Council’s housing stock and administration of the Handyman Service.

In this role you will be providing administrative and clerical support to ensure the efficient and effective delivery of services.  No two days will be the same, activities will be varied including such things as answering the telephone and dealing with customer enquiries, responding to emails and online communications, producing letters via templates and mail merge, scanning and filing (electronically) of key documents, checking and validating applications, processing orders and invoices, data entry and database management.

Experience of delivering administration services in an office environment is essential while experience of working in a local authority or similar organisation would be an advantage.

The ideal applicant will:

• Be an experienced administrator
• Have excellent customer service and communication skills
• Be a team player who can work in a flexible and supportive manner
• Be able to handle multiple tasks at once and manage their own time well
• Deliver their work to a consistently high standard
• Understand the importance of confidentiality
• Have excellent IT skills, proficient in using Microsoft Office

Salary: £21,305

Hours: 37 hours per week.

Location: Oxted, Surrey

How to apply

Before you apply, please ensure you have read the role specification.

Please apply online.

Timetable for recruitment