Someone to talk to

While social distancing and self-isolation it is important to stay connected to others as much as you can. Below is a list of organisations offering support. 

The Surrey Virtual Wellbeing Hub supports Surrey residents who need interactive mental health and emotional wellbeing support at this time. The Hub connects you to free online resources and support available across Surrey. This service will also offer support moving forward to target those who are socially isolated, even after the coronavirus outbreak.

All the details are provided to the best of our knowledge. We will do our best to keep it up to date, but the information is changing all the time. 

Adult health & wellbeing

As well as these providers there is also tips, support and guidance on our 'Looking after your mental and physical wellbeing' page.

Emergency shopping support service available for new clients and for clients that have no FFC to support them. Emergency shopping support for new clients is through volunteers being matched to those asking for ad hoc help with their shopping

The Help at Home Service will charge the hourly rate to their existing clients for their Home Help needs but waive the monthly fee (for the next month).  

Telephone befriending support for clients - The Age UK Surrey Help at Home service continues to support clients wherever possible.

Call: 01483 503414

Offices are now closed and will ask all callers to leave a message which the team will pick up. 

Age UK Surrey website.

E-mail Age UK Surrey.

Age UK Surrey offering help to get online

The importance of being online and able to manage with communication tools like email, Skype and Zoom has been heightened recently. Age UK Surrey computer drop-in volunteers are offering a free telephone digital help service, which is arranged at a time and day that’s mutually convenient, and aims to help residents get online.

The charity is also offering some of their classes virtually including Men in Sheds, Haslemere Lunch Club and the Falls Prevention Class.  The Information and Advice Session will continue to take place virtually every Thursday at 2pm for anyone over 50 years of age, and carers.

Support those people facing life-threatening illness and at present will accept calls from anyone struggling emotionally at this time or who is vulnerable or isolated. 

Brigitte Trust website.

Call: 01306 881816

Sarah Pattenden: 07469 932192

E-mail Brigitte Trust or E-mail Sarah at Brigitte Trust.

If you’re lonely, worried or can’t access essential supplies, call the British Red Cross’s free coronavirus helpline on 0808 196 3651 between 10am-6pm.

One of the services, they offer is a shopping service. This is through who the British Red Cross has partnered with. Essentially, the beneficiary can write their shopping list, load money onto a voucher and then it will be sent to a volunteer who will complete the shopping and deliver it to their door. Find out more about the British Red Cross shopping service.

The chit-chat phoneline is open 9am until 9pm seven days a week and is a place where anyone can have a friendly chat, tackling loneliness and isolation whilst promoting positive mental health.

Call: 0333 002 0333

National charity supporting elderly and terminally ill pet owners. 

Cinnamon Trust website.

Call: 01736 757 900

One to one bereavement support who have been affected by the death of someone close to them, from a team of trained bereavement volunteers. 

Cruse Bereavement Care website.

Call: 0800 808 1677 or 0844 477 9400.


UK charity supporting people with a learning disability and their families.

Mencap website.

Call: 020 7454 0454

Outline is a Charity based in Surrey supporting people who are struggling with their sexuality and gender identity. Outline can connect you to support, or is there for you if you need to speak to someone.

Tel: 01483 727667

E-mail Outline Surrey.

Outline Surrey's website.

Live Chat, telephone and webcam counselling services and advice and tips for keeping relationships healthy during self-isolation and social distancing. Following the government's latest advice on COVID-19, most face-to-face services are temporarily closed. 

Relate UK's website.

24 hours/ day confidential service offering emotional support for people who are experiencing feelings of distress or despair, including those which may lead to suicide. 

Samaritans East Surrey website.

Call: 0330 094 5717

Confidential helpline providing information, friendship and advice to older people. Open 24 hours a day, every day of the year. 

Silver Line UK website.

Call: 0800 470 8090 

Free, confidential support, 24/7 via text. If you’re experiencing a personal crisis, are unable to cope and need support.

Text: SHOUT to 85258

Independent charities working together across Surrey for anyone affected by domestic abuse – free, confidential advice service. 

Surrey Domestic Abuse Partnership website.

Call: 01483 776822 (9am to 9pm 7 days a week)

National DA Helpline on Freephone: 0808 2000 247

Please visit our 'Looking after your physical and mental wellbeing' for more organisations offering support.

Mental health crisis helpline for people in emotional distress or experiencing suicidal thoughts and in need of support. 

Call: 0800 915 4644

Text: 07717 9890

Surrey and Borders Partnership website.

Volunteer befrienders provide ongoing friendship to those who are lonely or socially isolated. During this time of social distancing and lockdown, the scheme is developing friendships through befriending by phone. 

Befriending Scheme Co-ordinator - Lucy Darlow: 07796 307286

E-mail Tandridge Befriending team.

The Wellbeing Prescription service provides free support and advice to help improve the health and wellbeing of East Surrey residents aged 18 or over.

Your Wellbeing Advisor will talk through your needs, offer advice and direct you to services to help you feel happier and healthier.

Appointments take place via video, telephone or face to face in a community setting, GP Practice or clients home if housebound.

Your Wellbeing Advisor will offer support and advice on a variety of issues, including loneliness, local community groups and activities, meeting new people, emotional wellbeing support and much more.

To learn more or to book a free appointment, visit the Wellbeing Prescription website or call the team on 01883 732787.

Support for anyone affected by domestic abuse. Online chat is also available during opening times. 

Your Sanctuary website.

Call: 01483 776822 (Open 9am – 9pm – 7 days).

E-mail Your Sanctuary.

YMCA East Surrey is a vibrant charity that has been actively supporting the local community for 150 years. We offer a wide range of services to support community needs encompassing health and wellbeing for all ages, including mental health counselling for young people 14-24 years

Phone: 01737 779979

YMCA East Surrey website.

Email YMCA East Surrey.

Advice services (debt, money, employment)

Provides free, confidential information and advice to help people with money, legal, consumer and other problems.

Citizens Advice in Caterham and in Oxted cover the Tandridge District between them. Face-to-face advice services have been suspended, please e-mail:   

These e-mail addresses are monitored weekdays, please include your postcode and contact number in messages.

Other contacts / information sources:

If you are making a new claim for Universal Credit please call 0800 1448444.

People can webchat online to an adviser on the Citizens Advice website.

People seeking advice on consumer issues (eg issues related to products or services you've purchased) can contact the Citizens Advice consumer helpline on 0808 223 1133 or chat online to an advisor.  

The Department for Work and Pensions (DWP) is offering employment support for customers

The DWP is still offering employment support with the most vulnerable customers being given a care call to check on their wellbeing and check if they are being given community support.

Customers who are looking for work are being contacted by telephone and if appropriate offered future telephone calls or digital contacts to assist them in finding employment.

The DWP is currently looking at alternate ways of operating some of their services, e.g. Job Clubs or Jobs Fairs virtually via Skype etc.

The new Job Help website offers information on what types of roles are good to apply for right now, whether people are looking for permanent, temporary, full or part time work, and the Employment Advisers in each Jobcentre are also getting in touch with local employers to see they can help with their vacancies.

ESRA’s services are available to people with stress and mental health issues who are looking to find or keep work, and to employers who want advice and support in recruiting and retaining valuable staff.

01737 772115

E-mail ESRA.

Provides free and impartial money advice.

Money Advice Service website.

Call: 0800 138 7777
Typetalk: 18001 0800 915 4622
E-mail Money Advice Service

Carer support

Provides emotional support and practical advice over the phone. Action for Carers Surrey is providing letters enabling unpaid carers to identify themselves and their needs, so these can be more easily met by retailers and others. This is part of a government backed initiative to support carers.

Carers can leave a message on the phone line and an adviser will get back to them. 

Online forums for carers and advice and guidance pages. 

Carers Trust website.

Provides support for Carers; online forums.

Carers UK website.

Call: 020 7378 4999

Provider of respite breaks for carers and the people they care for in Surrey. 

Crossroads Care East Surrey website.

Call: 07873 387 456. Care Coordinators are available to take calls between 9am – 5pm Monday to Friday. Calls left after 5pm will be returned the following day

Emergency contact number: 07914 186162
(Please use this number on weekdays after 5pm or at the weekend if emergency assistance is needed)

Offers support, advice and information to children, young people and adults when someone dies and to enhance society’s care of bereaved people.

Free Helpline: 0808 808 1677

E-mail Cruse Bereavement Care.

Providing support and advice to carers looking after someone with a long term health issue or who are frail or could not manage alone. Offering telephone support to current and new clients, including help with health benefit forms and general information.

Tel: 01883 745057 (24hr answerphone)
E-mail East Surrey Carers' Support Association.
East Surrey Carers' Support Association website.

National Dementia Helpline provided by the Alzheimer’s Society. There are also many fact sheets on the dementia UK website.

Call: 0300 222 11 22

Children & young people

As well as these providers there is also tips, support and guidance to support young people on our 'Looking after your mental and physical wellbeing' page.

A fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. 

Alcoholics Anonymous website.

Call: 0800 9177 650

E-mail Alcoholics Anonymous.

Counselling service for children and young people up to their 19th birthday in the UK provided by the NSPCC. Dealing with any issues which cause distress or concern. 

Childline website.

Call: 0800 1111

Free online addiction recovery tool offering on-line meetings for those recovering from alcohol, drug addiction, and other addictions. 

In the rooms website.

Provides support to everyone affected by parents’ drinking. 

National Association for Children of Alcoholics website.

Call: 0800 358 3456 (Open 2pm – 7pm, Monday – Saturday)

Self-help group of recovering addicts who meet regularly (online) to help each other stay clean through a program of complete abstinence from all drugs. 

Narcotics Anonymous website.

Helpline number (10.00am - midnight): 0300 999 1212

Confidential, non-judgemental support for alcohol, drugs, mental health & wellbeing. 

Surrey Drug & Alcohol Care website.

Call: 0808 802 5000 (Free for landline & mobiles)

Text: 07537 432411 (For deaf and hard of hearing)


Rev Michelle Edmonds - Tandridge Deanery
Call: 01883 623011 / 07799 713957
E-mail Rev Michelle Edmonds.
Anglican Churches in Tandridge website.

Protestant Christian church and charitable organisation providing support to the poor, destitute, and hungry by meeting both their physical and spiritual needs. 

Salvation Army website.

Call: 020 7332 0101

E-mail Salvation Army.