Someone to talk to

During this period of social distancing and self-isolation it is important to stay connected to others as much as you can. Below is a list of organisations offering support. 

The Surrey Virtual Wellbeing Hub supports Surrey residents who need interactive mental health and emotional wellbeing support at this timeThe Hub connects you to free online resources and support available across Surrey. This service will also offer support moving forward to target those who are socially isolated, even after the coronavirus outbreak.

All the details are provided to the best of our knowledge. We will do our best to keep it up to date, but the information is changing all the time. 

Adult health & wellbeing

As well as these providers there is also tips, support and guidance on our 'Looking after your mental and physical wellbeing' page.

Emergency shopping support service available for new clients and for clients that have no FFC to support them. Emergency shopping support for new clients is through volunteers being matched to those asking for ad hoc help with their shopping

The Help at Home Service will charge the hourly rate to their existing clients for their Home Help needs but waive the monthly fee (for the next month).  

Telephone befriending support for clients - The Age UK Surrey Help at Home service continues to support clients wherever possible.

Call: 01483 503414

Offices are now closed and will ask all callers to leave a message which the team will pick up. 


Age UK Surrey offering help to get online

The importance of being online and able to manage with communication tools like email, Skype and Zoom has been heightened recently. Age UK Surrey computer drop-in volunteers are offering a free telephone digital help service, which is arranged at a time and day that’s mutually convenient, and aims to help residents get online.

The charity is also offering some of their classes virtually including Men in Sheds, Haslemere Lunch Club and the Falls Prevention Class.  The Information and Advice Session will continue to take place virtually every Thursday at 2pm for anyone over 50 years of age, and carers.

Support those people facing life-threatening illness and at present will accept calls from anyone struggling emotionally at this time or who is vulnerable or isolated.

Call: 01306 881816

Sarah Pattenden: 07469 932192

E-mail: or

If you’re lonely, worried or can’t access essential supplies, call the British Red Cross’s free coronavirus helpline on 0808 196 3651 between 10am-6pm.

One of the services, they offer is a shopping service. This is through who the British Red Cross has partnered with. Essentially, the beneficiary can write their shopping list, load money onto a voucher and then it will be sent to a volunteer who will complete the shopping and deliver it to their door.  More details can be found on

The chit-chat phoneline is open 9am until 9pm seven days a week and is a place where anyone can have a friendly chat, tackling loneliness and isolation whilst promoting positive mental health.

Call: 0333 002 0333

National charity supporting elderly and terminally ill pet owners.

Call: 01736 757 900

One to one bereavement support who have been affected by the death of someone close to them, from a team of trained bereavement volunteers.

Call: 0800 808 1677 or 0844 477 9400.


UK charity supporting people with a learning disability and their families.

Call: 020 7454 0454

Outline is a Charity based in Surrey supporting people who are struggling with their sexuality and gender identity. Outline can connect you to support, or is there for you if you need to speak to someone.

Tel: 01483 727667

Live Chat, telephone and webcam counselling services and advice and tips for keeping relationships healthy during self-isolation and social distancing. Following the government's latest advice on COVID-19, most face-to-face services are temporarily closed.

24 hours/ day confidential service offering emotional support for people who are experiencing feelings of distress or despair, including those which may lead to suicide.

Call: 0330 094 5717

Confidential helpline providing information, friendship and advice to older people. Open 24 hours a day, every day of the year.

Call: 0800 470 8090 

Free, confidential support, 24/7 via text. If you’re experiencing a personal crisis, are unable to cope and need support.

Text: SHOUT to 85258

Independent charities working together across Surrey for anyone affected by domestic abuse – free, confidential advice service.

Call: 01483 776822 (9am to 9pm 7 days a week)

National DA Helpline on Freephone: 0808 2000 247

Please visit our 'Looking after your physical and mental wellbeing' for more organisations offering support.

Mental health crisis helpline for people in emotional distress or experiencing suicidal thoughts and in need of support.

Call: 0800 915 4644
Text: 07717 9890

Volunteer befrienders provide ongoing friendship to those who are lonely or socially isolated. During this time of social distancing and lockdown, the scheme is developing friendships through befriending by phone. 

Befriending Scheme Co-ordinator - Lucy Darlow: 07796 307286

Telephone support service for all East Surrey residents (18+) which supports your emotional and physical wellbeing. Support can include discussions surrounding how to remain active, goal and routine setting, loneliness, financial concerns, healthy eating and cooking, as well as how to look after your mental health. Wellbeing Prescription are also available just for a regular chat.

Call: 01883 732787

Support for anyone affected by domestic abuse. Online chat is also available during opening times.

Call: 01483 776822 (Open 9am – 9pm – 7 days)

YMCA East Surrey is a vibrant charity that has been actively supporting the local community for 150 years. We offer a wide range of services to support community needs encompassing health and wellbeing for all ages, including mental health counselling for young people 14-24 years

Phone: 01737 779979



Advice services (debt, money, employment)

Provides free, confidential information and advice to assist people with money, legal, consumer and other problems.

Citizens Advice in Caterham and in Oxted cover the Tandridge District between them. Face-to-face advice services have been suspended – email contacts are:  

Caterham & Warlingham Citizens Advice:

Oxted & District Citizens Advice:

These email addresses are monitored weekdays - please include your postcode and contact number in messages.

Other contacts / information sources:

Anyone seeking to make a new claim for Universal Credit should call the Universal Credit Help to Claim line on 0800 1448444.

People can webchat online to an adviser via

People seeking advice on consumer issues (e.g. issues related to products or services you've purchased) can contact the Citizens Advice consumer helpline on 0808 223 1133 or chat online to an advisor.  

Anyone seeking to make a new claim for Universal Credit should call the Universal Credit Help to Claim line on 0800 1448444.

The Department for Work and Pensions (DWP) is offering employment support for customers

The DWP is still offering employment support with the most vulnerable customers being given a care call to check on their wellbeing and check if they are being given community support.

Customers who are looking for work are being contacted by telephone and if appropriate offered future telephone calls or digital contacts to assist them in finding employment.

The DWP is currently looking at alternate ways of operating some of their services, e.g. Job Clubs or Jobs Fairs virtually via Skype etc.

The new Job Help website offers information on what types of roles are good to apply for right now, whether people are looking for permanent, temporary, full or part time work, and the Employment Advisers in each Jobcentre are also getting in touch with local employers to see they can help with their vacancies.

ESRA’s services are available to people with stress and mental health issues who are looking to find or keep work, and to employers who want advice and support in recruiting and retaining valuable staff.

01737 772115

Provides free and impartial money advice.

Call: 0800 138 7777
Typetalk: 18001 0800 915 4622

Carer support

Provides emotional support and practical advice over the phone. Action for Carers Surrey is providing letters enabling unpaid carers to identify themselves and their needs, so these can be more easily met by retailers and others. This is part of a government backed initiative to support carers.

Carers can leave a message on the phone line and an adviser will get back to them. Taking on new clients. Continuing usual support, like benefits information, help with form filling and signposting over the phone through booked telephone appointments with advisors.

Call: 0303 040 1234


Text: 07714 20075993

Online forums for carers and advice and guidance pages.

Provides support for Carers; online forums.

Call: 020 7378 4999

Provider of respite breaks for carers and the people for whom they care in Surrey.

Call: 07873 387 456. Care Coordinators are available to take calls between 9am – 5pm Monday to Friday. Calls left after 5pm will be returned the following day

Emergency contact number: 07914 186162
(Please use this number during the weekday after 5pm or during the weekend if emergency assistance is needed)

Offers support, advice and information to children, young people and adults when someone dies and to enhance society’s care of bereaved people.

Free Helpline 0808 808 1677

Providing support and advice to carers looking after someone with a long term health issue or who are frail or could not manage alone. Offering telephone support to current and new clients, including help with health benefit forms and general information.

Tel: 01883 745057 (24hr answerphone)

National Dementia Helpline provided by the Alzheimer’s Society. There are also many fact sheets on the dementia UK website.

Call: 0300 222 11 22

Children & young people

As well as these providers there is also tips, support and guidance to support young people on our 'Looking after your mental and physical wellbeing' page.

A fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism.

Call: 0800 9177 650

Counselling service for children and young people up to their 19th birthday in the UK provided by the NSPCC. Dealing with any issues which cause distress or concern.

Call: 0800 1111

Free online addiction recovery tool offering on-line meetings for those recovering from alcohol, drug addiction, and other addictions.

Provides support to everyone affected by parents’ drinking.

Call: 0800 358 3456 (Open 2pm – 7pm,
Monday – Saturday)

Self-help group of recovering addicts who meet regularly (online) to help each other stay clean through a program of complete abstinence from all drugs.

Helpline number (10.00am -midnight): 0300 999 1212

Confidential, non-judgemental support for alcohol, drugs, mental health & wellbeing.

Call: 0808 802 5000 (Free for landline & mobiles)

Text: 07537 432411 (For deaf and hard of hearing)


Rev Michelle Edmonds - Tandridge Deanery
Call: 01883 623011 / 07799 713957

Protestant Christian church and charitable organisation providing support to the poor, destitute, and hungry by meeting both their physical and spiritual needs.

Call: 020 7332 0101

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