- Social distancing requirements no longer apply, but you should take reasonable steps to limit the risk of Covid-19 spreading.
- There is no legal requirement to wear a face covering, but the government is encouraging everyone to keep wearing them in crowded enclosed environments.
Food should be put into food safe containers for delivery. Consider the time and distance for delivering and try to keep both to a minimum to maintain food quality and safety. Ensuring good temperature control is essential.
For food safety and quality, you will want to ensure hot ready to eat food is delivered piping hot. Insulated cool boxes/bags are a good way to keep the heat in food.
Food intended to be eaten cold, must be kept it cold. Use insulated cold storage boxes or similar to keep the temperature between 0 - 5°C.
You should also ensure:
- Delivery vehicles are fit for purpose and food must not be subjected to potential contamination.
- The interior of the vehicle is kept clean and food is not transported with animals or chemicals such as fuel, oil and screen wash.
- The vehicle insurance covers business use.
- Alcoholic drinks are not delivered - unless you have a licence.
- Hot food and/or drink are/is not served between the hours of 11pm and 5am, unless you have a licence.
Contact free delivery
Limiting contact when delivering orders will help keep everyone healthy. You should leave deliveries at your customer's door, rather than handing it over to them.
Take payments over the phone or internet, to avoid handling cash. If this is not possible, ensure your delivery driver has some alcohol gel to clean their hands after handling money.
Allergen management is also crucial to the safety of your customers, when food is sold at a distance, for example online, home delivery or ordered in advance as a take-away. Measures must be in place to ensure the relevant allergen information is provided.
Food businesses must provide allergen information about any of the 14 legal allergens when these are used, as ingredients, in the food and/or drink they provide.
The allergen information must be available to the customer at two stages through the ordering process as follows:
- Before they order - this can be given verbally or in writing (for example in an online menu).
- At the point of delivery - if there has been no opportunity to speak to the customer before this will need to be in writing, for example, on stickers on the food packaging.
Additional information on allergens is available on the Food Standards Agency website.
All foods must be provided to consumers in a way, which ensures they do not become unsafe or unfit to eat during the take-away or delivery process.
Food businesses must ensure food handlers are fit for work and comply with health and safety.
Anyone who has been asked to self-isolate can order a takeaway by phone or online. They should tell the delivery driver the items are to be left outside or at another agreed location.