Coronavirus

Community helpline

Community helpline number: 0300 200 1008 (Monday to Friday, 8am to 6pm and Saturday and Sunday 10am to 12pm). SMS: 0786 0053 465 for deaf and hearing impaired residents only (Monday to Friday 9am to 5pm). 

This community phone line is to

• To help direct residents who need support, such as picking up shopping, prescription collections or having someone who can be a telephone friend, to services who can help.
• To provide advice on where to register your offer of help to support your community.

The helpline can not provide public health advice or answer enquiries relating to council services.

Get the latest guidance about community support from Surrey County Council.

NHS volunteer responders

 If you, or someone you know, needs a hand with collecting shopping or prescriptions, or just wants someone to talk to, our NHS Volunteer Responders are here to help - even if it’s just for a friendly chat.

Call 0808 196 3646 or visit NHS Volunteer Responders.

Help is available, if:

• You have a medical condition which makes you vulnerable to COVID-19.
• You are over 70.
• You are pregnant.
• You have a disability.

How can I sign up to volunteer to help support the community?

Tandridge Voluntary Action (TVA) is registering a pool of potential volunteers to support the local community in the next few weeks/months.

The support may include activities such as:

• Providing practical support to older people and other vulnerable groups affected by COVID-19 e.g. shopping.
• Checking in with people over the phone.
• Supporting the running of foodbanks and community meal providers.
• Driving - to transport people and supplies.
• IT advice for voluntary organisations and individuals about communicating online.
• Administrative support - helping organisations to change the way they deliver services and contact people in need.

To register your interest to be a volunteer, visit their website or call Julia 07741 657190.

If you are a charity and need more volunteers to support you, call Helen 07741 657182.

If you want more information about the Befriending scheme, call Lucy 07796 307286.

For a general enquiry, e-mail info@tva.org.uk.

Community initiatives for vulnerable people 

In response to the Covid-19 pandemic, parish based and district wide voluntary groups throughout Tandridge are offering support to the most vulnerable in our community.  To help you or someone you know access this support, we have compiled an online directory with contact details.

Food deliveries for residents and vulnerable people 

In response to Covid-19 pandemic, local businesses, parish based and district wide voluntary groups throughout the Tandridge district are offering residents either a collection or a delivery service of household items, groceries or hot meals. This service can be used by everyone but in particular the most vulnerable in our community and those who are self-isolating. To help you or someone you know access this support, we have compiled an online directory with contact details on our website.

Someone to talk to

We have compiled a list of organisations you can contact if you need someone to talk to, whether it’s about debt and money advice, child services, drug and alcohol help or other support.

The Westway Community Cafe and Wellbeing Centre in Caterham (previously called the Douglas Brunton Centre)​ is closed until further notice. The centre will be able to provide some services with the help of Dial-a-Ride such as, collecting shopping and medication or organising for a hot meal to be delivered to your home. Please call 01883 347230.

For information about Surrey Choices please call 01483 806650.

Financial help for Bletchingley residents

Residents in Bletchingley suffering financial difficulties as a result of the COVID-19 pandemic can get help from a fund set up by Bletchingley Parish Council, Bletchingley United Charities (BUC) and Bletchingley Parish Church. The fund provides residents with vouchers and cash donations to help buy food or pay utility bills.

Bletchingley residents who would like access to the fund should contact David Martin, Chairman of BUC on 01883 743144 or Reverend Phaedra Pamphilon-Green on 01883 743252. Please also use these contact details if you would like to donate to the fund.

Financial help for Caterham, Chaldon and Oxted residents

Financial help is also available for residents living in Caterham, Chaldon and Oxted who are suffering financial difficulties during the current COVID-19 pandemic.

A Caterham and Chaldon Hardship Fund, set up by Chaldon Cares, offers one off donations of up to £200 to help struggling residents get through the next few weeks.   

Chaldon and Caterham residents who would like access to the fund will need to complete a short application, available by e-mailing chaldonhardship@gmail.com or by calling 01883 336631. If you would like to make a donation to the fund, you can make a contribution online.

Single parent families affected by the coronavirus living in the RH8 and adjoining postal areas can also access grants, which don’t usually exceed £250, from the Oxted Rotary Club’s Community Grant Scheme, to help with living expenses.

If you’d like to apply, e-mail grants@oxtedrotary.org.uk with ‘Send application’ in the subject line or contact Stella Clare at Tandridge Voluntary Action on 01883 722593 or by e-mail at info@tva.org.uk.

What support is there for the self-employed?

The government has announced a Self-Employed Income Support Scheme, which will pay a taxable grant of 80% of average annual profits over the last three years up to £2,500 per month. The scheme will be open for at least three months, backdated to 1 March 2020. The scheme will provide targeted support for self-employed people with profits up to £50,000 a year. All the government’s support, and associated guidance, for businesses can be found at businesssupport.gov.uk. Frequently asked questions about the scheme.

You will only be able to access this scheme through GOV.UK. If someone texts, calls or emails claiming to be from HMRC, saying that you can claim financial help or are owed a tax refund and asks you to click on a link or to give information such as your name, credit card or bank details, it is a scam.

The Money Advice Service also has a helpful list of financial support available to people. 

Small Business Grant Fund or Retail, Hospitality and Leisure Grants

If you are eligible for a business grant under one of the government’s new schemes, please complete this application form . You will need your Business Rate account number, shown on your bill. Once we have your application, we will check it and contact you to let you know the outcome.

Local Authority Discretionary Grants Fund available

A limited amount of additional funding is available for councils to distribute to some small businesses on a discretionary basis. The Local Authority Discretionary Grants Fund is available for some businesses not eligible to receive financial support through the Small Business and Retail Lesiure and Hospitality grants.

Applications for the fund must be made online by 12 June 2020. Our grant awards panel will consider all applications, with payments to successful applicants made during the week commencing 15 June 2020. Further guidance on the fund, including details of which businesses are eligible, is also available.

Support for the most vulnerable 

Hardship relief

If your business does not qualify for financial support and is affected by COVID-19, we do have the discretion to give hardship relief. Please complete our application form.

What support is there for businesses affected by COVID-19? (Updated 04/05/2020)

Bounce Back Loans now available

The Bounce Back Loan scheme is now available, helping small businesses to apply to borrow between £2,000 and £50,000. The government guarantees 100% of the loan and there won’t be any fees or interest to pay for the first 12 months. Small business owners can apply to accredited lenders by filling out a simple online form, with only seven questions. Details on eligibility and how to apply can be found on GOV.UK.

Claim for wages through the Coronavirus Job Retention Scheme

Applications for the Coronavirus Job Retention Scheme are now open for employers to claim cash grants worth up to 80% of your employees' wages, capped at £2,500 a month per employee, plus any employer National Insurance or pension contributions. More information on the scheme, including how to check your eligibility and how to apply, can be found on GOV.UK. 

Her Majesty's Revenue and Customs is administering the scheme and has published a step by step guide for employers. The Department for Education has also published guidance on the use of the scheme for employers in the education sector and the Local Government Association's guidance has also been updated.

Businesses support finder

The government has launched a new online platform to help businessses easily access the financial support they are eligible for during the COVID-19 pandemic. Businesses may be eligible for loans, tax relief and cash grants and by filling out a simple questionnaire, the business support finder will signpost business owners and the self-employed to relevant government financial support.

Government business support

A full range of business support measures have been made available to UK businesses and employees. The business support details the different schemes available, when they open and how to apply.

Get answers to business questions in the government’s frequently asked questions or over the phone on Monday to Friday, from 9am to 6pm on 0300 456 3565.

Business support from Coast to Capital’s Growth Hub in response to the COVID-19 pandemic

Coast to Capital Growth Hub advisers are available to businesses for initial telephone discussions and signposting for specialist financial advice. Businesses should contact the Coast to Capital Growth Hub via e-mail or visit their Business Support page. More information about their operational response can be found here.

Business Improvement District (BID)

Contact either the Caterham Business Improvement District (BID) and the Oxted Business Improvement District (BID) for additional information and support.

Will my recycling and rubbish collections be affected?

We are doing everything we can to keep waste collections running as normal, however, during this period, the service may be impacted by staff shortages due to sickness. 

As there are more people at home, there is an increase in the amount of waste being collected in the district. In addition, the need for social distancing, more parked cars and staff absence due to sickness means some waste collection services may take longer to be collected and there may be delays.

If there are staff shortages due to sickness increase, we may temporarily suspend the service.

Sign up to receive our recycling and rubbish collection updates straight to your inbox.

Thank you to the majority of residents who are doing everything they can to dispose of their waste properly. To minimise delays, follow this guidance:

• Don’t park your car so it blocks the access to the road. Our collection vehicles and emergency vehicles need to easily access your road.
• Put your bin out by 6am and leave it out till it’s been emptied.
• Put it at the edge of your property, not on the pavement or in the road.
• Put food waste in your green food caddy, do not put it in your rubbish bin.
• Compact your recycling as much as possible to maximise space.
• Excess rubbish on top of or down by the side of your black wheeled rubbish bin will not be collected.​
• Bin crews are working hard to keep this essential service going during this difficult time. If you see them, please let them know you appreciate what they’re doing and give them a wave or a smile but please maintain a distance of at least two metres.

Recycle right and reduce your waste

• Put the right items in the right bins. Use the Surrey Recycles search tool to find out what goes where. 
• Reduce your waste as much as possible. Could you use an alternative reusable item, or use something again instead of throwing it away? Read these tips on how to reduce the amount of waste.
• Don’t buy more food than you need and remember to freeze it if you can’t eat it before the use by date. Use up leftovers rather than throwing them away. Check the recipe page for ideas.
• Start composting at home. Buy a compost bin at a reduced rate or for those wanting to compost all their food waste, food waste digesters are also available.

What do I do with my waste if I’m self-isolating?

The government has advised anyone who is self-isolating with symptoms of coronavirus (COVID-19), including those with a diagnosis of the virus, should treat their household waste as follows:

• Personal waste ­­– eg. used tissues and disposable cleaning cloths can be stored securely within disposable rubbish bags. These bags should be placed into another bag, tied securely and kept separate from other waste within your own room. This should be put aside for at least 72 hours before being put in your usual external household waste bin.
• Other household waste can be disposed of as normal.

The advice also says when cleaning you should use your usual household products, like detergents and bleach, as these will be very effective at getting rid of the virus on surfaces. Clean frequently touched surfaces.

For more information, read the government’s stay at home guidance for people with confirmed or possible coronavirus (COVID-19) infection.

Community Recycling Centres

From Monday 11 May, there is a phased reopening of some of Surrey’s community recycling centres. These centres will only accept black bagged rubbish or garden waste.

The CRC’s in Caterham on the Hill and in Warlingham will not reopen because it isn’t possible to open these sites safely and ensure social distancing between visitors and staff. In addition, due to the size and location of both CRC’s long queues could form on surrounding roads.

The Earlswood CRC in Redhill is the nearest centre you can visit and it will reopen on Monday 11 May. It will be open every day and at the weekend from 9am to 6pm. Please follow these steps to successfully dispose of your waste at the centre:

• Only visit a CRC if you absolutely need to. Visit www.surreycc.gov.uk/recycling before you leave to see if there are any service updates.
• One person should drive to the centre because only one person can get out of the car once they’re inside the CRC.
• Only bring black bag waste and/or garden waste. These items are the most popular and they can be disposed of safely and quickly.
• Please be patient. We expect there will be traffic queues at the CRC.
• Arrive by car. Pedestrians, vans, pick ups or trailers won't be allowed into the CRC.
• If you can’t carry it, don’t bring it. CRC staff can’t help you unload your waste.

Please store all other items you would normally take to a CRC at home until they can accept a wider range of materials, please don’t put them in your bins or have bonfires.

You may like to consider giving unwanted clothes, shoes and household goods to charity when they re-open. Do not leave anything outside closed charity shops as this is also flytipping.

Can I have a bonfire to dispose of my waste?

Residents across the district are being asked to think of others and to not light bonfires to dispose of their waste. Bonfires create smoke, cause air pollution and prevent people from being in their gardens and can have a bigger impact at this time.

Coronavirus is known to cause serious respiratory problems, which could be made much worse if the sufferer is exposed to smoke from bonfires.

Bonfires can also become out of control or cause accidents, creating extra pressure on the already busy emergency services.

We understand the closure of our community recycling centres may create a storage issue for some residents. Please think of others, compost your garden waste where possible, and store your rubbish for disposal when the current emergency is over, rather than burn it.

I'm having a spring clean, what do I do with my additional rubbish?

If you decide to have a spring clean while you’re at home, don’t put everything in the bin straight away, please wait until normal service resumes. To ensure your rubbish and recycling is collected, please don’t put items in your bins, which should be taken to a community recycling centre.

You may like to consider giving unwanted clothes, shoes and household goods to charity when they re-open. Do not leave anything outside closed charity shops as this is fly tipping, which is illegal dumping and a crime.

Flytipping

We appreciate options for disposing of your waste are reduced now, but please don’t be tempted to dispose of your waste elsewhere in the district, this is flytipping.

Flytipping is against the law and those convicted face fines of up to £50,000 or up to five years’ imprisonment, as well as other potential penalties.

Some flytips are from commercial waste collected outside of the district and dumped here because it is cheaper than taking it to a commercial waste depot, or waste is flytipped because the waste carriers aren’t registered and don’t have a licence. Some incidents of flytips being reported in the district has nothing to do with the current national lockdown.

These are ways you can help us stop flytipping in the district:

• If you come across a flytip, please report it or e-mail customerservices@tandridge.gov.uk. 
• If you’re concerned a company isn’t disposing of waste correctly, call the Environment Agency on 0800 80 70 60 or report it to Crimestoppers.
• Don’t give your waste to anyone not registered. If it is later found flytipped you will have committed an offence and face a fine.

Bulky rubbish clearance weekend 16 May cancelled

To ensure we follow the current social distancing guidance and to minimise any risk to our staff and residents, we have cancelled the bulky rubbish clearance weekend due to take place on 16 May. 

Our bulky waste collection service

Our bulky waste collection service can take your large items which cannot be reused or recycled. We can’t collect bagged rubbish which can be put in your household’s rubbish collection.

For a subsidised rate of £33.20, residents can have up to three large or bulky household items, such as washing machines, fridges, freezers, mattresses, beds and sofas, collected from outside their homes. The service is free for those on certain means-tested benefits. Some restrictions apply:

• Items must be at the edge of the property for collection. They cannot be collected from sheds, garages or from inside the home.
• The service is limited to two collections a household each year and is for disposal of items you would take with you when moving home.
• It does not dispose of items such as carpets, concrete, double glazed windows, fencing, kitchen units or water and oil tanks.

Call Biffa on 01883 712333, Monday to Friday between 9am and 5pm, to arrange a collection or for more information. 

How do I keep up to date with all these changes?

To be kept up to date on our recycling and rubbish collection service, sign up to receive our recycling and rubbish e-newsletter.

If you need to contact us about your bin collections, please use our online links if you can to free up the phone lines for people without access to the internet. 

To be kept up to date, please:

• Regularly visit our website.
• Sign up to our e-newsletters, in particular our weekly news and events and our recycling and rubbish collections e-newsletter.
• Follow us on Facebook and Twitter.

Will you stop providing any of the council services?

We are putting plans in place to ensure our services continue to be delivered and we are prioritising the critical services we deliver.

Services that are closed or not available

• All our play areas are closed until further notice. Parks and open spaces will remain open for the time being and people can still visit their allotments as long as you are two metres apart from anyone outside of your household
• Skate parks and multi use games areas are all closed. Tennis and basketball courts have reopened. Read our guidance before using them.
• Queens Park Pavilion in Caterham is closed.
• Caterham and Warlingham Recycling Centres are closed. 
• Public toilets, except for those on the A22 and A25, are closed until further notice.
• Freedom Leisure's leisure centres - Tandridge Leisure Centre, de Stafford Sports Centre and the Village are all closed.
• The Westway Centre in Caterham is closed.
• Environmental Health and Licensing officers are not carrying out site visits, but are are available by phone and e-mail to answer enquiries and give advice.
• No stray dog collection is currently been undertaken, please check Dogs Lost UK for any information on lost or found dogs in the district.

• Information requests for personal data under the General Data Protection Regulation (GDPR) and the Freedom of Information Act 2000 or the Environmental Information Regulations 2004 may be affected, more information can be found here.

Computers in our reception area

We are aware some residents use the computers in the council reception area to access the website for Universal Credit Claims. Due to the ongoing situation it is not possible to sanitise keyboards etc between each use and so we have taken the decision to remove these computers until further notice to safeguard our staff and residents.

If you are unable to access the website remotely from home you can call the Department for Work and Pensions (DWP) to claim Universal Credit on the freephone number 0800 328 5644.

Will the committee meetings still go ahead?

We are now holding virtual committee meetings.

Stay alert, control the virus, save lives

Find out what you can and can't do.

Do not leave home if you or someone you live with has either:

• A high temperature
• A new, continuous cough

Check the NHS website if you have symptoms

Pharmacy opening hours

Like many other frontline services, pharmacies are having to be flexible about their opening hours to ensure staff have time to rest and for the pharmacy to be cleaned. Find your nearest pharmacy.

Other advice

• Latest health advice from the NHS.
• Information on the outbreak, including the current situation in the UK.
• Guidance for households with possible coronavirus infection.
• Latest travel advice.
• Guidance for health care professionals.
• Guidance for educational settings.
• Guidance for social and community care in residential settings.
• Guidance for professionals helping people in the education, transport and other sectors. 
• Guidance for employers, employees and businesses.
• Guidance for schools, childcare providers, colleges and local authorities in England on maintaining educational provision.
• Increase to Working Tax Credits - If you already claim this benefit, the increase will happen automatically and you don't need to contact HMRC.
• Latest government advice on business support schemes, when they are open and how to apply.
• Government launches coronavirus Information Service on WhatsApp.
• Support for victims of domestic abuse.
• Supporting disabled people during the outbreak.
• Guidance on mental health and wellbeing.
• Councils given new powers to hold public meetings remotely.

Social distancing for everyone and protecting vulnerable people

• Guidance on social distancing for everyone and protecting older and vulnerable people.
• Guidance on social distancing and for vulnerable people.
• Guidance on vulnerable children and young people.
• Guidance on shielding and protecting extremely vulnerable persons from COVID-19.

There is also useful and regularly updated information on the following websites.

• Money saving expert.
• Money advice service.
• Citizens advice. You can access their Help to Claim service online or by calling 0800 1448444, Monday to Friday 8am to 6pm.

How can I avoid catching and spreading coronavirus (COVID-19)? 

Everyone is encouraged to look after themselves and play their part in helping to slow the spread of viruses and germs, including coronavirus and reduce the impact on NHS services. Remember to:

• Always carry tissues with you and use them to catch your cough or sneeze.
• Bin the tissue and to kill the germs wash your hands with soap and water, or use a sanitiser gel – do this for at least 20 seconds. [See our guidance in the recycling and rubbish section about disposing of your waste if you have the virus or are self-isolating]
• Always wash your hands when you get home or into work.

If you are struggling to pay your rent, we can provide some financial support which may help you if your income is reduced by illness, the need to self-isolate, job loss or a reduction in work hours.

Can you help me because I can’t pay my rent?

If you are experiencing financial hardship because of the COVID-19 pandemic there is additional support available through the benefit system. If you receive:

• Housing benefit - please e-mail benefits@tandridge.gov.uk with a recent proof of income so your housing benefit can be updated.
• Universal Credit (UC) - your monthly UC payment should reflect your change in circumstances. You should e-mail your work coach from your journal to explain the situation and also complete a change of circumstances form.
  This also applies to residents who are self-employed because the application rules and minimum income limit have changed because of the pandemic.
• No current benefits - you need to see if you are eligible for and apply for Universal Credit.

You may be entitled to assistance with a discretionary housing payment if there is a gap between the amount of rent you have to pay and the amount of benefit you receive.

Please apply online using the links if you can to free up the phone line for people without access to the internet.

There is also useful and regularly updated information on the following websites.

• Money saving expert.
• Money advice service.
• Citizens advice.

Who can help me submit my claim?

The Citizens Advice Help to Claim service, can help you with your application online, or call 0800 144 8444 Monday to Friday 8am to 6pm.

You can also call the Department for Work and Pensions (DWP) to claim Universal Credit, if you can't submit your claim online, call 0800 328 5644.

I am worried I may be evicted from my home?

If you are worried about your housing situation, visit our homeless and need housing advice page and complete our self-help assessment or phone 01883 722000.

If you are struggling to pay your council tax, we can provide some financial support which may help you if your income is reduced by illness, the need to self-isolate, job loss or a reduction in work hours.

Can you help me because I can’t pay my council tax?

If you are experiencing financial hardship because of the COVID-19 pandemic, please contact us straight away, either e-mail customerservices@tandridge.gov.uk, complete our contact us form or call 01883 722000 and press option 2.

You can apply for council tax support if you are unemployed or on a low income by completing this form and e-mail it to benefits@tandridge.gov.uk.

Council tax COVID-19 hardship fund 2020/2021 – The government has announced a council tax hardship fund.  This will provide a minimum of £150 to reduce council tax for those of working age who receive help from the local council tax support scheme. If the current council tax amount due for 2020-2021 is less than £150, the amount would be reduced to zero.  Please apply online using the links above, to free up the phone lines for people without access to the internet.

Please be aware not everyone out there is trustworthy and some people will take advantage of this unusual situation.

Criminals are experts at impersonating people, organisations and the police. They spend hours researching you for their scams, hoping you’ll let your guard down for just a moment.

Stop: Taking a moment to stop and think before parting with your money or information could keep you safe.

Challenge: Could it be fake? It’s ok to reject, refuse or ignore any requests. Only criminals will try to rush or panic you.

Protect: Contact your bank immediately if you think you’ve fallen for a scam and report it to Action Fraud.

Here are just some of the scams we are aware of, but please note criminals come in all shapes and sizes and can contact you at the door, by phone, post or online:

• Be aware of people offering miracle cures or vaccines for coronavirus – there is no specific treatment for coronavirus (COVID-19). Treatment aims to relieve the symptoms until you recover.
• Some scammers are claiming to be from health organisations such as the Centre for Disease Control, World Health Organisation or public health bodies. Do not respond to these emails or do as they request. Any requests for payment are a sign that this is a scam. Make sure you protect your personal data, too.
• Home cleaning services.
• People impersonating healthcare workers, claiming to be offering ‘home-testing’ for coronavirus – this is a scam and these kits are not currently available to buy.
• E-mails saying you can get a refund on taxes, utilities or similar are usually bogus and they are just after your personal and bank details.
• There are lots of fake products available to buy online saying they can protect you or cure coronavirus. These will not help and are designed to take your money.
• There are new mobile phone applications which claim to give you updates on the virus but instead, they lock your phone and demand a ransom.
• Your bank or the police will never ask for your bank details over the phone.
• People offering to do your shopping or collecting medication and asking for money upfront and then disappearing. People who are genuinely trying to help will generally understand why payment on their return is a good idea.
• Criminals may target residents working from home, pretending to be from IT departments to gain access to your personal and financial information. They may even ask you to download software onto your computer. Be wary of cold calls or unsolicited emails offering you help.
• Cyber criminals are sending e-mails that claim to have a 'cure' for the virus, offer a financial reward, or encourage you to donate. Once clicked, you may be sent to a dodgy website which could download viruses onto your computer, or steal your passwords.

Tips to avoid being scammed:

• Be cautious and listen to your instincts. Don’t be afraid to hang up, bin it, delete it or shut the door.
• Take your time; don’t be rushed.
• If someone claims to represent a charity, ask them for ID. Be suspicious of requests for money up front. Check with family and friends before accepting offers of helps if you are unsure.
• If you are online, be aware of fake news and use trusted sources such as gov.uk or NHS.uk websites. Make sure you type the addresses in and don’t click on links in e-mails. National Cyber Security Centre has published guidance on how to spot the most obvious signs of scam emails, and what to do if you've already clicked.
• Only purchase goods from legitimate retailers and take a moment to think before parting with money or personal information.
• Know who you’re dealing with - if you need help, talk to someone you know.
• Protect your financial information, especially from people you don’t know. Never give your bank card or pin number to a stranger.

Contact information:

• If you think you’ve been scammed, report it to Action Fraud on 0300 123 2040 and if you need advice, call the Citizens Advice Consumer Helpline on 0808 223 1133. If you are in immediate danger, contact the police on 999.

• Contact your bank if you think you have been scammed.

To learn more about different types of scams and how to protect yourself and others, visit www.FriendsAgainstScams.org.uk and complete the free online training.

Could you become a Scam Marshal?

A Scam Marshal is any resident in the UK who has been targeted by a scam and now wants to fight back and take a stand against scams. Scam Marshals do this by sharing their own experiences, helping others to report and recognise scams and sending any scam mail that they receive to the National Trading Standards Scams Team so that it can be utilised as evidence in future investigative and enforcement work. Visit www.FriendsAgainstScams.org.uk/ScamMarshals for more information and to sign up.

I am worried about losing my home?

If you are worried about your housing situation, visit our homeless and need housing advice page and complete our self-help assessment, e-mail customerservices@tandridge.gov.uk or phone 01883 722000.

How do I self-isolate if I live with other people?

The government has produced advice on social distancing and self-isolation for everyone, including those who live together.

How will someone who is homeless self-isolate themselves?

The Council has plans in place to help anyone who is rough sleeping and needs accommodation to protect themselves or others from the risk of catching coronavirus.

If you are concerned about someone you have seen sleeping rough, please send an alert through StreetLink.

If you are someone who is currently sleeping rough, please either call the East Surrey Outreach Service on 07436 273 164, or e-mail esos@thamesreach.org.uk.

Are you still carrying out repairs to council housing?

We are prioritising emergency and urgent repairs, where there is a risk to your safety. If you're reporting a non-urgent repair, we will take down the details and we will contact you when we are able to carry out the repair.

When you report a repair, our team will ask you a number of questions about you and your family's health. When we need to enter your home to carry out the repair, we will take additional precautions for personal hygiene and where necessary, we will wear protective clothing. You may also be asked to stay in a separate room while we carry out the repair. This is to keep you, your family and our officers safe.

If you already have an appointment for a non-urgent repair, we will contact you in the next few days to advise you the appointment is cancelled and we will contact you when we are able to carry out the repair.

Are you still carrying out the annual safety checks?

We’ll continue to carry out the annual safety checks such as gas servicing to ensure you remain safe in your home.

If you need to contact us either, submit a contact us form, e-mail customerservices@tandridge.gov.uk or call 01883 722000.

How do I report a problem?
If you would like to report a problem please report it online. 

We are not carrying out home visits to monitor potential nuisances, unless it is absolutely necessary. This is to minimise any risk to the public and officers in relation to the coronavirus (COVID-19) pandemic. If you want to make a complaint about a potential nuisance, please ensure you provide the full address of the property you are complaining about, as well as any further information you have about the people causing the nuisance which you feel may be useful. We will write to them to inform them we have received a complaint and we’ll ask them to be considerate and to reduce the impact their behaviour is having on their neighbours.

Are parking restrictions still in place?

In light of the government’s instruction to self-isolate and maintain social distancing, we understand residents are working and staying at home more than usual. This has changed parking patterns and we are adjusting our parking enforcement approach accordingly. For the time being our parking enforcement teams will:

• Not enforce parking on single yellow lines in quiet residential roads.
• Issue temporary parking permits for car parks or on street parking schemes where they consider it appropriate to do so.

Parking on double yellow lines or zig zags or on single yellow lines on main roads and in town centres could be dangerous and will be enforced as normal. During this time it is important to remember that essential public services will need to maintain access to homes and facilities so please park considerately.

Council owned car parks

Car parking charges in all council owned car parks across the district are suspended until 30 June.

What is happening with my planning application?

We continue to carry out our planning services, but have had to review some areas of work, in particular site visits.  Officers will not be undertaking site visits for the foreseeable future in relation to all types of planning application and/or pre application enquiries.

We are reviewing the way in which we can continue to assess proposals and would request all applications are accompanied by site photographs which show the proposed development in context (i.e in relation to the building/site to which it relates and also in relation to any neighbouring property). Should the officer require additional photographs, these will be requested during the course of the application.

Guidance about planning and enforcement site visits.

Are your building control surveyors carrying out site inspections?

Following the latest government advice if you have decided it is safe to continue building work on your project our building control surveyors are offering an inspection service through mobile technology using Whatsapp, Facetime and Microsoft Teams. For more information, visit their website.