Community helpline number: 0300 200 1008 (Monday to Friday, 9am to 5pm). SMS: 0786 0053 465 for deaf and hearing impaired residents only (Monday to Friday 9am to 5pm).
This community phone line is to
- To help direct residents who need support, such as picking up shopping, prescription collections or having someone who can be a telephone friend, to services who can help.
- To provide advice on where to register your offer of help to support your community.
The helpline can not provide public health advice or answer enquiries relating to council services. Get the latest guidance about community support from Surrey County Council.
Advice and guidance for shielded and vulnerable residents
The government has updated its guidance for people shielding from Covid-19. This advice sets out the additional things people at the highest risk from Covid-19 are advised to do to keep themselves safe, including:
You might also want to ask friends, family or NHS volunteers to collect medicines for you. If they can't, contact your pharmacy to let them know you need help and need your medicines or prescriptions delivered. Pharmacies will arrange this free of charge. The NHS find a pharmacy service lists all pharmacies nearby.
People with specific serious health conditions, who are defined as clinically extremely vulnerable to coronavirus should stay at home as much as possible, but are encouraged to go outside for exercise. If you cannot work from home, you are advised not to go to work and may be eligible for Statutory Sick Pay (SSP) or Employment Support Allowance (ESA). The government has written to everybody who is clinically extremely vulnerable to set out detailed advice while the current restrictions are in place.
Looking after your mental health and wellbeing
The government guidance gives advice on how shielded and vulnerable residents can look after their mental health and wellbeing during the COVID-19 pandemic. The Every Mind Matters website and NHS mental wellbeing audio guides give information on how to manage anxiety.
If you feel you need to talk to someone about your mental health or you are looking for more support for someone else, we would urge you to speak to a GP and seek out mental health support delivered by charities or the NHS.
NHS volunteer responders
If you, or someone you know, needs a hand with collecting shopping or prescriptions, or just wants someone to talk to, our NHS Volunteer Responders are here to help - even if it’s just for a friendly chat.
Call 0808 196 3646 or visit NHS Volunteer Responders.
Help is available, if:
- You have a medical condition which makes you vulnerable to COVID-19.
- You are over 70.
- You are pregnant.
- You have a disability.
How can I sign up to volunteer to help support the community?
Tandridge Voluntary Action (TVA) is registering a pool of potential volunteers to support the local community. The support may include activities such as:
- Providing practical support to older people and other vulnerable groups affected by Covid-19 e.g. shopping.
- Checking in with people over the phone.
- Supporting the running of food banks and community meal providers.
- Driving - to transport people and supplies.
- IT advice for voluntary organisations and individuals about communicating online.
- Administrative support - helping organisations to change the way they deliver services and contact people in need.
To register your interest to be a volunteer, visit TVA's website or call Julia 07741 657190.
If you are a charity and need more volunteers to support you, call Helen 07741 657182.
If you want more information about the Befriending scheme, call Lucy 07796 307286.
For a general enquiry, contact Tandridge Voluntary Action.
Community initiatives for vulnerable people
Parish based and district wide voluntary groups are offering support to the most vulnerable in our community. To help you or someone you know access this support, we have compiled an online directory with contact details.
Someone to talk to
We have compiled a list of organisations you can contact if you need someone to talk to, whether it’s about debt and money advice, child services, drug and alcohol help or other support.
Financial help for Bletchingley residents
Residents in Bletchingley suffering financial difficulties as a result of Covid-19 can get help from a fund set up by Bletchingley Parish Council, Bletchingley United Charities (BUC) and Bletchingley Parish Church. The fund provides residents with vouchers and cash donations to help buy food or pay utility bills.
Bletchingley residents who would like access to the fund should contact David Martin, Chairman of BUC on 01883 743144 or Reverend Phaedra Pamphilon-Green on 01883 743252. Please also use these contact details if you would like to donate to the fund.
Financial help for Caterham, Chaldon and Oxted residents
Financial help is also available for residents living in Caterham, Chaldon and Oxted suffering financial difficulties during the pandemic.
A Caterham and Chaldon Hardship Fund, set up by Chaldon Cares, offers one off donations of up to £200 to help struggling residents get through the next few weeks.
Chaldon and Caterham residents who would like access to the fund will need to complete a short application, available by e-mailing email@example.com or by calling 01883 336631. If you would like to make a donation to the fund, you can make a contribution online.
Single parent families affected by the coronavirus living in the RH8 and adjoining postal areas can also access grants, which don’t usually exceed £250, from the Oxted Rotary Club’s Community Grant Scheme, to help with living expenses.
If you’d like to apply, e-mail Oxted Rotary with ‘Send application’ in the subject line, contact Stella Clare at Tandridge Voluntary Action on 01883 722593 or e-mail Tandridge Voluntary Action.