New wheelie bin

Later this year we will be providing all households in the district with a new 180 litre grey wheelie bin for their rubbish. This size should be big enough for most households, as it holds around three full bags of rubbish. The grey wheelie bin will replace any rubbish bin you currently use.

As soon as you receive your new bin you can start using it. Put it where you normally leave your recycling wheelie bin and food caddy on your scheduled waste collection day.

If you think the 180 litre bin will be too big or small, you can order a smaller 140 litre bin, or a larger 240 litre or 360 litre bin, by completing our bin request form by 30 April 2019. There is no additional cost to order a smaller or larger bin rather than the standard 180 litre wheelie bin.

If you don't have any room for a bin, or access issues, you can request council bin bags by completing the form below and we will assess your request.

Bin request form

Please complete the bin request form if:

  • You want a 140 litre bin instead of the larger 180 litre bin.
  • You want a bin larger than 180 litres.
  • You need council bin bags, as you can't use a wheelie bin because of access issues.

Please submit the form by 30 April 2019.

Recycling your old bin

If you want us to collect your old wheelie bin or dustbin and recycle it to make new products such as picnic benches, please complete our recycle my bin form by 30 April 2019. We will collect your current bin after your new bin has been delivered.
 

Turn it into a water butt

With a little bit of DIY your old bin can make an excellent water butt for collecting rainwater. Many hardware and DIY stores sell conversion kits for a lot less than the cost of a new water butt. You will need a tap, a down pipe connector and something to lift it off the ground.

Turn it into a compost bin

If you have an allotment or you’re a keen gardener, why not turn it into a compost bin or wormery.

Reuse it for storage

Bins make excellent waterproof storage for all kinds of things such as:

  • Garden tools, plant pots, nets, plastic sheeting, bamboo canes and woodchip.
  • Fire wood.
  • Food for your pets/chickens.
  • Hay and wood shavings essential for your rabbits and guinea pigs.
  • Kid’s garden toys.
  • Sport’s equipment.
  • Out of season patio cushions.

Reuse it as a mobile garden waste bin

If you prefer the idea of taking your garden waste to a community recycling centre, line your old wheelie bin with some strong bin liners and use it to collect your grass cuttings, hedge clippings and leaves as you work round the garden. Having the bin on wheels will make it easier to move and you can just remove the bag and take it to the tip.

Upcycle it into something else

Wheelie bins can make quite exotic planters for growing potatoes and other root vegetables. More adventurous gardeners might like to try drilling a few carefully placed holes in the bin to create a cascade of flowers, strawberries, or tomatoes.

You can also cut them in half to make a quirky garden planter or wheelbarrow.

And for outdoor music lovers, the internet even has a design for a solar powered garden sound system. But please be considerate of your neighbours.

Donate it to a local organisation

Local organisations and charities may benefit from a free second-hand bin including allotment associations, schools and community groups. You can also take it to a community recycling centre

Assisted collections

Assisted collections are available to residents who, because of a disability or medical reason, cannot take their recycling and rubbish to the edge of their property for collection and have no one to put it out for them.

Residents eligible for an assisted collection can have their recycling and rubbish bins emptied and returned to an external storage area on their property.

To apply, please e-mail customerservices@tandridge.gov.uk or call Customer Services on 01883 722000. If you currently receive an assisted collection for your rubbish, you do not need to apply again. 

Frequently asked questions about the wheelie bin rollout

What does the bin look like?
It is an all grey wheelie bin with our logo.

Will I have to pay for the new bin?
There is no charge for the bin.

What size is the bin?
180 litres which is approximately 1080mm height x 485mm width x 725mm depth. This size should be big enough for most households, as it holds around three full bags of rubbish.

The standard blue lidded recycling bin holds 240 litres.

Can I have more than one bin?
No, each property can only have one general rubbish wheelie bin.

Can I have a smaller bin, as 180 litres is far too big for my household?
Yes, you can request a 140 litre bin by completing our bin request form by 30 April 2019.

If you tell us after this date, we may deliver a 180 litre bin delivered until we can swap it over.

My household only generates one bag of rubbish every two weeks, do I have to have a bin?
Yes, you do not need to put it out each fortnight if you do not want to, but we will only empty the wheeled bin we provide.  

You can request a smaller 140 litre bin instead by completing our bin request form by 30 April 2019.

Can I have a larger bin?  
Most households will be able to use the 180 litre refuse bin as it holds around three full bags of rubbish. 

If you find you regularly fill up your bin, please check the items you can recycle to make sure you are recycling everything you can. 

If you are recycling everything you can and would like a larger 240 litre or 360 litre bin, please complete our bin request form by 30 April 2019. If you tell us after this date you may have a 180 litre bin delivered until we can swap it over.

You can put out additional bags of rubbish next to your bin on the collection after Christmas Day and Easter Sunday.

What size are the smaller and larger bins?

  • 140 litre bins are approximately 1092mm height x 480mm width x 544mm depth and can hold around 2 full black bags.
  • 240 litre bins are approximately 1082mm height x 585mm width x 740mm depth and can hold around 4 to 5 full black bags.
  • 360 litre bins are approximately 1110mm height x 610mm width x 880mm depth and can hold around 6 to 8 full black bags.

How to use your new bin
Please use bags for your rubbish and put these inside your grey wheelie bin to ensure your rubbish is contained. This helps stop the inside of the bin getting dirty and smelly. Some rubbish, such as nappies may need to be double bagged to help prevent smells. Please ensure the lid is closed.

Can we decorate our new bins with stickers and our house number?
Each bin will have a white rectangle printed on the front which you can use to write your house name or number on it. Any other stickers on the bin should not cover the printing on the bin as the crew need to see it is an authorised bin to empty it.

I have had a party and I have too much rubbish for the bin, what can I do?
Please check to see if any of the items could be recycled instead. Otherwise you can take the extra bags to a community recycling centre or store them until you are able to fit them in your rubbish wheelie bin.

How will excess uncollected rubbish be dealt with?
Excess rubbish will not be collected and will be recorded by the crews. You can take excess rubbish to a community recycling centre or store it until you are able to fit it in your rubbish wheelie bin.

If you find you regularly fill up your bin, please check the items you can recycle to make sure you are recycling everything you can. 

If you are recycling everything you can and would like a larger 240 litre or 360 litre bin, please complete our bin request form by 30 April 2019. If you tell us after this date we may deliver a 180 litre bin until we can swap it over.

I have filled up my bin, but the lid won’t close, will it still be collected?
We can’t collect it unless the lid is closed. This is so we can empty it safely, to prevent littering, your bin being damaged by the vehicle and your rubbish being spread by rodents and other pests. 

If you are recycling everything you can and would like a larger 240 litre or 360 litre bin, please complete our bin request form by 30 April 2019. If you tell us after this date we may deliver a 180 litre bin until we can swap it over.

I am a childminder and I have a lot of nappies to dispose of.
If you run a childminding service from home, this would be treated as business waste. You would have to arrange for a commercial rubbish collection with a contractor of your choice. Visit www.surreycc.gov.uk/waste-and-recycling/business-and-commercial for more details.
 

I can’t manage the bin as I am disabled/elderly
If you are physically unable to move a wheelie bin or sacks and have no one to put it out for you, you can apply for an assisted collection. Please e-mail customerservices@tandridge.gov.uk or call Customer Services on 01883 722000 to request an assisted collection. The bin/sacks must always be presented in the same place with clear and safe access for the crew to get to them.

I have no space for a bin and would prefer to continue presenting in sacks. Do I have to use the bin?
Please fill in the bin request bin request form and select sacks. Your property will be looked at and you will be given sacks if there is no room to put a wheelie bin at the edge of your property.

The access to my property means I can’t use a wheelie bin?
Some properties may not be able to use a wheelie bin because of access issues such as steps. If this applies to you, please complete our sack request form.

I only receive sack collections. Will you provide me with sacks?
Yes, some properties may not be able to use a wheelie bin because of access issues such as steps. If this applies to you, please complete our sack request form. We will provide you with up to 5 sacks for each collection.

I have steps up/down to my property, will I still be given a bin?
If you don’t have anywhere at the edge of your property to store the wheelie bin and only have steps up/down to your property you can request sacks by filling in sack request form by 30 April 2019. If you tell us after this date, you may have a 180 litre bin delivered until we are able to take it away.

I have a steep slope up/down to my property, will I still be given a bin?
If you don’t have anywhere at the edge of your property to store the wheelie bin and only have a steep slope up/down to your property, you can request sacks by filling in this sack request form by 30 April 2019. If you tell us after this date, you may have a 180 litre bin delivered until we are able to take it away.
 

I live in a flat, does this affect me?
If you live in a flat and share larger bins, there will be no changes to your collection services. You will continue using the bins as normal and we will not deliver any other bins.

If you live in a flat and share smaller bins, we will replace any dustbins or sacks with rubbish wheelie bins where possible.

If you live in a flat, but do not share bins and have your own access, you will be given a general rubbish wheelie bin or you can apply for sacks.

I bought my own wheeled bin, can I use it?
We will only empty the new official Tandridge District Council general rubbish wheeled bins. This is to ensure they meet the required standard and crews empty the right bins.

I have just bought a new bin. Will I get a refund for this?
We can’t provide refunds for any bins previously purchased. Some bins can be re-used. Have a look at the 'Ways to reuse your old bin' tab for ideas. If you want us to collect your old wheelie bin or dustbin and recycle it into new products such as picnic benches, please complete the recycle my bin form.

What do I do with my old dustbin or wheelie bin? Will you take it away?
You can reuse your old wheelie bin or dustbin in many ways including turning it into a water butt or using it for storage in your garden. Have a look at the 'Ways to reuse your old bin' tab for ideas.

If you want us to collect your old wheelie bin or dustbin and recycle it into new products such as picnic benches, please complete our recycle my bin form

You can also take it to a community recycling centre.

I store my rubbish in a box/shed/cupboard until collection day and just put the sacks out. Have we really got to have another wheelie bin on our driveway?
We are making this change to keep our collection crew safe, following requirements from the Health and Safety Executive, so you do have to use our general rubbish wheelie bin.

When will my bin be delivered?
The deliveries will take place later this year. To receive updates by e-mail straight to your inbox, register at www.tandridge.gov.uk/signup.

Do you want to keep up to date with the wheelie bin deliveries and our recycling and waste services?
To receive updates by e-mail straight to your inbox, register at www.tandridge.gov.uk/signup.

Who will be delivering the bins?
A specialist delivery company will be delivering all the bins/sacks. Any deliveries after this will be carried out by our in-house team.

What happens if the bin I get is too small or big? Will I be able to swap it?
Most households will be able to use the 180 litre refuse bin and have enough room for all their rubbish each fortnight, especially if they are recycling.

If you find you are filling up your bin on a regular basis, please check the list of items you can recycle to help make room in your bin. If you are recycling everything you can, please complete this bin request form and we will swap your bin as soon as possible.

You can request a smaller 140 litre or larger 240 litre or 360 litre bin in advance by completing bin request form by 30 April 2019.

If you tell us after this date, we may deliver a 180 litre bin until we can swap it over.

You can put out additional bags of rubbish next to your bin on the collection after Christmas Day and Easter Sunday.
 

When will the changes start?
The delivery of new bins will take place later this year and you can start using your new bin straight away.

Where do I present the bin?
Please put it where you normally leave your recycling wheelie bin and food caddy - at the edge of your property by 6am on your scheduled rubbish collection day.   

The edge of your property is where your property ends and a footpath, road, or bridleway starts. If putting the bin at the edge of your property will block the pathway or driveway you can leave it just inside your boundary, but it must be visible. If you are unsure where to leave your bin for collection, please e-mail customerservices@tandridge.gov.uk or call 01883 722000.  

Will my collection day change?
No, it will remain the same, although the collection time may change. Please put your bin at the edge of your property by 6am.

Will the recycling and food waste collections change?
No, your recycling and food waste collection services haven’t changed. Please continue putting them at the edge of your property for collection by 6am. For more information, or to order additional recycling bins, visit www.tandridge.gov.uk/recycling.

Why are you introducing wheeled bins for general rubbish collections?
The move to a full wheeled bin and edge of property collection has been agreed following a formal direction from the Health and Safety Executive (HSE). The HSE has advised us the current back door service and not providing a bin for rubbish puts the recycling and waste collectors at increased risk of injury. We must act on the formal direction issued and change our collection service to make it as safe as possible for the waste collectors.

This change will also mean your general rubbish will be secured safely and there will be less opportunity for sacks being ripped open by wildlife and spoiling your local neighbourhood.

How have you told residents about this change?
In October 2018 a press release was issued and placed on social media. Since then regular communications have gone out and will continue to go out to let all our residents know about the change. These include articles in our magazine, information on our website, on social media, information sent to local parish councils and councillors, leaflets and bin hangers sent to all households.

Would it not be easier to give households without a wheelie bin for their general rubbish a new bin, instead of replacing all the bins?
By providing new wheelie bins we can guarantee they comply with British Standard safety standards. This is important because if the bins are not of the right quality or standard they might break more easily and cause a serious injury to a collector if they fell off the vehicle when being emptied. 

How much will this cost?
It will cost approximately £600,000 to buy and deliver all the new wheelie bins. We have planned for this spending over several years so there is no impact on funding other services.

What do other councils do?
Most councils in the UK provide a general waste bin including Croydon Council, Reigate & Banstead Borough Council and Mid Sussex District Council.