New wheeled rubbish bin

To find out which week your new wheeled rubbish bin or council bin bags will be delivered, please complete this form.

How can I swap my new rubbish bin for a smaller/larger one?
If you find you regularly fill up your bin, please check the items you can recycle to make sure you are recycling everything you can. Over 50% of items put in rubbish bins can be recycled, saving space in your rubbish bin.

If you are recycling correctly and you still need to exchange your new council rubbish bin with a smaller or larger one, please complete this form.

You will be charged if you want to exchange your current bin for a larger one. If you exchange your bin for a smaller one you will be charged, however, if we are able to re-issue your first bin to another resident, we will refund you.

We will consider your request for a replacement rubbish bin in April 2020, when we will contact you to confirm your request and take payment. If we deliver you a different sized bin, we’ll collect your current council rubbish bin when we deliver the replacement.

We are providing households in the district with a new black wheeled bin for their rubbish. This standard size should be big enough for most households, as it holds around three full bags of rubbish. The black wheeled rubbish bin will replace any rubbish bin you currently use.

  • We will only collect your rubbish from this bin.
  • Put the bin at the edge of your property by 6am on your rubbish collection day, where you normally leave your recycling bin.
  • Please put your rubbish in bags before putting it in the bin.
  • The lid must be closed, excess rubbish will not be collected. The exception will be after Christmas and Easter when bagged rubbish beside the bin will be collected on the first rubbish collection after the bank holiday.
  • You may want to write your house name or number on it, in the white rectangle, but please don’t cover our logo.

To find out which week your new wheeled rubbish bin will be delivered, please enter your address here.

Your new wheeled rubbish bin means:

  • Cleaner streets.
  • Easy storage for rubbish.
  • Easier and safer collections.

Please continue to use your blue lidded bin for recycling and your food caddies for food waste as normal.

Bin bags

Residents who have told us they don’t have room for a rubbish bin, or those with access issues, will have received green council bin bags for their rubbish. Please remember:

  • We will only collect your rubbish from these bin bags.
  • We will collect up to five bin bags each fortnight.
  • Put them at the edge of your property by 6am on your rubbish collection day, unless you have an assisted collection.
  • Please do not put broken glass or sharp objects into your rubbish bin bags.

To avoid danger of suffocation, keep these bags away from babies and children.

To find out which week your council bin bags will be delivered, please enter your address here.

Once a year we will deliver all your council bin bags for the following year.

Frequently asked questions about the wheeled bin rollout

When is my bin being delivered?
To find out which week your new wheeled rubbish bin will be delivered enter your address here.

What does the bin look like?
It’s an all black wheeled bin with our logo.

Will I have to pay for the new bin?
There is no charge for the new standard sized bin.

However, if you want to exchange your new bin for a larger one, you will be charged. If you want to exchange your new bin for a smaller one, you will only be charged if the bin you are returning is not able to be re-issued. 

What size is the standard rubbish bin?
It is 180 litres which is approximately 1080mm height x 485mm width x 725mm depth.

The standard blue lidded recycling bin holds 240 litres.

What if I am on holiday when my new bin is delivered?
Please ask a neighbour to bring your new bin to where your recycling bin is normally kept.

Why is it taking eight weeks to deliver the new rubbish bins?
The company are delivering one rubbish collection round per week. Your new bin will be delivered on one of your rubbish collection days.

To find out which day your new wheeled rubbish bin or council bin bags will be delivered, please enter your address here.

Why has my new rubbish bin not been delivered when my neighbours have received theirs?
Some roads are very long and households may not all receive their new bin on the same day. If it should have already been delivered, please complete this form and select waste and recycling from the drop down menu.

Why have I been given a 180 litre rubbish bin when I ordered a smaller/larger sized bin?
If you believe you’ve received the wrong rubbish bin, please complete this form and select waste and recycling from the drop down menu.

How can I swap my new rubbish bin for a smaller/larger one?
If you find you regularly fill up your bin, please check the items you can recycle to make sure you are recycling everything you can. Over 50% of items put in rubbish bins can be recycled, saving space in your rubbish bin.

If you are recycling correctly and you still need to exchange your new council rubbish bin with a smaller or larger one, please complete this form.

You will be charged if you want to exchange your current bin for a larger one. If you exchange your bin for a smaller one you will be charged, however, if we are able to re-issue your first bin to another resident, we will refund you.

We will consider your request for a replacement rubbish bin in April 2020, when we will contact you to confirm your request and take payment. If we deliver you a different sized bin, we’ll collect your current council rubbish bin when we deliver the replacement.

In the meantime, you can take excess rubbish to a community recycling centre or store it until you are able to fit it in your wheeled rubbish bin.

Can I have more than one rubbish bin?
No, each property can only have one general wheeled rubbish bin.

You can put out additional bags of rubbish next to your bin on your rubbish collection day only after Christmas Day and Easter Sunday.

I don't have room for a bin, what do I do?
If you don't have any room for a bin, or have access issues, you can request council bin bags by completing this form and we will assess your request.

Where are my bin bags?
If the bags should have already been delivered to your house and you have not received them, please complete this form and select waste and recycling from the drop down menu.

How do I order more bin bags?
We’re confident residents will have enough bags for one year. You can use up to five bin bags a fortnight. If you have used them all before your next delivery, you can order more bin bags, at a charge of £10 for 20 bin bags.

I have had a party and I have too much rubbish for the bin, what can I do?
Please check to see if any of the items could be recycled instead. Otherwise you can take the extra bags to a community recycling centre, or store them until you are able to fit them in your wheeled rubbish bin.

How will excess uncollected rubbish be dealt with?
Excess rubbish will not be collected and will be recorded by the crews. You can take excess rubbish to a community recycling centre or store it until you are able to fit it in your wheeled rubbish bin.

If you find you regularly fill up your bin, please check the items you can recycle to make sure you are recycling everything you can, to save space in your rubbish bin. 

I have filled up my bin, but the lid won’t close, will it still be collected?
We can’t collect your rubbish unless the bin lid is closed. If the bin lid is closed, we can empty it safely and it won’t be damaged by the refuse vehicle. A closed lid also prevents littering and your rubbish being spread by rodents and other pests.

I am a childminder with lots of nappies to dispose of. How should I manage this rubbish?
If you run a childminding service from home, this would be treated as business waste. You would have to arrange for a commercial rubbish collection with a contractor of your choice. Visit www.surreycc.gov.uk/waste-and-recycling/business-and-commercial for more details.

Why can’t I keep using my old rubbish bin?
We will only empty the new official Tandridge District Council general rubbish wheeled bins. This is to ensure they meet the required safety standard and crews empty the right bins.

I have just bought a new bin. Will I get a refund for this?
We can’t provide refunds for any bins previously purchased although some bins can be re-used.

What do I do with my old dustbin or wheelie bin? Will you take it away?
You can reuse your old wheelie bin or dustbin in many ways including turning it into a water butt or using it for storage in your garden. You can also take it to the Caterham community recycling centre.

Why has my old rubbish bin, which I requested to be recycled, not been collected?
If we should have collected it, please complete this form and select waste and recycling from the drop down menu.

Once we confirm we should’ve collected your bin, you’ll need to leave it at the edge of your property and we will collect it.

I want my old rubbish bin to be collected but I didn't request it in advance, what should I do?
Unfortunately, we cannot collect it, please take it to the Caterham community recycling centre, or re-use it. With a little bit of DIY, it can make an excellent water butt, compost bin or you could reuse it for storage.

My old rubbish bin has been taken and I’d like it back what should I do?
If you asked for your old rubbish bin to be collected, then we have collected it when your new rubbish bin was delivered. We are unable to return these bins.

What are you doing with all the old bins you are collecting?
The plastic rubbish bins will be made into plastic pellets to make other plastic items. Metal bins will be recycled to make new metal items.

Turn it into a water butt
With a little bit of DIY your old bin can make an excellent water butt for collecting rainwater. Many hardware and DIY stores sell conversion kits for a lot less than the cost of a new water butt. You will need a tap, a down pipe connector and something to lift it off the ground.

Turn it into a compost bin
If you have an allotment or you’re a keen gardener, why not turn it into a compost bin or wormery.

Reuse it for storage
Bins make excellent waterproof storage for all kinds of things such as:

  • Garden tools, plant pots, nets, plastic sheeting, bamboo canes and woodchip.
  • Fire wood.
  • Food for your pets/chickens.
  • Hay and wood shavings essential for your rabbits and guinea pigs.
  • Kid’s garden toys.
  • Sport’s equipment.
  • Out of season patio cushions.

Reuse it as a mobile garden waste bin
If you prefer the idea of taking your garden waste to a community recycling centre, line your old wheelie bin with some strong bin liners and use it to collect your grass cuttings, hedge clippings and leaves as you work round the garden. Having the bin on wheels will make it easier to move and you can just remove the bag and take it to the tip.

Upcycle it into something else
Wheelie bins can make quite exotic planters for growing potatoes and other root vegetables. More adventurous gardeners might like to try drilling a few carefully placed holes in the bin to create a cascade of flowers, strawberries, or tomatoes.

You can also cut them in half to make a quirky garden planter or wheelbarrow.

And for outdoor music lovers, the internet even has a design for a solar powered garden sound system. But please be considerate of your neighbours.

Donate it to a local organisation
Local organisations and charities may benefit from a free second-hand bin including allotment associations, schools and community groups. You can also take it to a community recycling centre.

My new bin is broken, please can I have a new one?
We will either fix your current bin or exchange it for a bin the same size as your broken one. To advise us of a broken bin, please complete this form. We will repair or replace your bin within 21 days.

My bin has been stolen please can I have a new one?
If your bin has been stolen please complete this form. You will be charged for the new bin. When we deliver your new bin you may want to write your house name or number on it, but please don’t cover our logo.

I have just moved to a new home and the previous owner has taken the rubbish bin, how do I order a new one?
Please complete this form and we will deliver a new wheeled rubbish bin. You will be charged for the bin.

When we have delivered your new bin, you may want to write your house name or number on your new bin, but please don’t cover our logo.

The table below explains the circumstances in which you’ll be charged for requesting a new bin:

Situation

Cost

Condition

Wrong bin delivered during rollout.

Free of charge.

Please notify us within one week of receiving the wrong sized bin. We will collect your current bin when we deliver the new one.

Broken bin delivered during rollout.

Free of charge.

Please notify us within one week of receiving your new bin. We will collect your broken one.

Bin broken during rubbish collection.

Free of charge.

If the damage has been caused by the truck or waste collector.

Larger bin required due to medical needs.

Free of charge.

Subject to approval and stock available.

Smaller bin requested.

Free of charge.

Your existing bin must be exchanged for a smaller bin which can be re-issued.

If you don’t exchange your bin or it is not able to be re-issued a charge of £35 will be applied. Subject to stock availability.

Replace a lost or stolen bin.

£30 for 140 litre bin.

£35 for 180 litre bin.

£40 for 240 litre bin.

£70 for 360 litre bin.

The bin being delivered will be the same size as the one originally delivered.

New bin request for an existing property.

£30 for 140 litre bin.

£35 for 180 litre bin.

£40 for 240 litre bin.

£70 for 360 litre bin.

Previous property owner has removed the bin. You may be able to recover the cost from the previous occupant.

Larger bin requested.

£35 for 180 litre bin.

£40 for 240 litre bin.

£70 for 360 litre bin.

Existing bin must be exchanged for larger bin. Subject to stock availability.

360 litre bin is subject to approval.

 

More green council bin bags needed.

£10 for 20 bags.

If you have used your supply for the year, you can order more. We accept five bags per fortnight.

 

We will consider your request for a larger or smaller sized bin in April 2020, when we will contact you to confirm your request and take payment. You will need to use your current bin up until this time.

If you find you regularly fill up your bin, please check the items you can recycle to make sure you are recycling everything you can. Over 50% of items put in rubbish bins can be recycled.

You can take your excess rubbish to a community recycling centre or store it until you are able to fit it in your wheeled rubbish bin.

When we deliver the new larger/smaller bin we will collect your current one.

I live in a flat, does this affect me?
If you live in a flat and share larger bins, there will be no changes to your collection services. You will continue using the bins as normal and we will not deliver any new bins.

If you live in a flat and share smaller bins, we will replace any dustbins or sacks with wheeled rubbish bins where possible.

If you live in a flat, but do not share bins and have your own access, you will be given a general wheeled rubbish bin or you can apply for our green bin bags.

Assisted collections are available to residents who, because of a disability or medical reason, cannot take their recycling and rubbish to the edge of their property for collection and have no one to put it out for them.

Residents eligible for an assisted collection can have their recycling and rubbish bin emptied and returned to an external storage area on their property.

To apply, please complete the assisted collection application form.

I have an assisted collection, but they have left a note on my bin and left it on the pavement and not returned it to its normal place, what should I do?
Please call our Customer Services team on 01883 722000 and press 2.  We will check to see if your address is on our assisted collection list.

I can’t manage the bin as I am disabled/elderly
If you are physically unable to move a wheeled bin or bin bags and have no one to put it out for you, you can apply for an assisted collection.

The bin/bags must always be put in the same location with clear and safe access for the crew to get to them.

What should I do if the access to my property means I can’t use a wheeled bin?
Some properties may not be able to use a wheeled bin because of access issues such as steps. If this applies to you, please complete this form.

I have steps up/down to my property, will I still be given a bin?
If you don’t have anywhere at the edge of your property to store the wheeled bin and only have steps up/down to your property you can request our green bin bags by filling in this form.

I have a steep slope up/down to my property, will I still be given a bin?
If you don’t have anywhere at the edge of your property to store the wheeled bin and only have a steep slope up/down to your property, you can request our green bin bags by filling in this form.

When will these changes start?
You can start using your new rubbish bin or green bin bags straight away.

Where do I present the bin/bags?
Please put it where you normally leave your recycling wheeled bin and food caddy - at the edge of your property by 6am on your scheduled rubbish collection day.   

If putting the bin at the edge of your property will block the pathway or driveway you can leave it just inside your boundary, but it must be visible. If you are unsure where to leave your bin for collection, please e-mail customerservices@tandridge.gov.uk or call 01883 722000.  

Will my collection day change?
No, it will remain the same, although the collection time may change. Please put your bin at the edge of your property by 6am.

Will the recycling and food waste collections change?
No, your recycling and food waste collection services haven’t changed. Please continue putting them at the edge of your property for collection by 6am. For more information, or to order additional recycling bins, visit www.tandridge.gov.uk/recycling.

Why are you introducing wheeled bins for general rubbish collections?
The move to a full wheeled bin and edge of property collection has been agreed following a formal direction from the Health and Safety Executive (HSE). The HSE has advised us the current back door service and not providing a bin for rubbish puts the recycling and waste collectors at increased risk of injury. We must act on the formal direction issued and change our collection service to make it as safe as possible for the waste collectors.

This change will also mean your general rubbish will be secured safely and there will be less opportunity for sacks being ripped open by wildlife and spoiling your local neighbourhood.

How have you told residents about this change?
In October 2018 a press release was issued and placed on social media. Since then regular communications have gone out and will continue to go out to let all our residents know about the change. These include articles in our magazine, information on our website, on social media, information sent to local parish councils and councillors, leaflets and bin hangers sent to all households.

Would it not be easier to give households without a wheelie bin for their general rubbish a new bin, instead of replacing all the bins?
By providing new wheeled bins we can guarantee they comply with British Standard safety standards. This is important because if the bins are not of the right quality or standard they might break more easily and cause a serious injury to a collector if they fell off the vehicle when being emptied. 

How much will this cost?
It will cost approximately £600,000 to buy and deliver all the new wheeled bins. We have planned for this spending over several years so there is no impact on funding other services.

What do other councils do?
Most councils in the UK provide a general waste bin including Croydon Council, Reigate & Banstead Borough Council and Mid Sussex District Council.