What does the bin look like?
It’s an all black wheeled bin with our logo.
Will I have to pay for the new bin?
You will be charged if you want to exchange your new bin for a larger one. If you want to exchange your new bin for a smaller one, you will only be charged if the bin you are returning is not able to be re-issued.
What size is the standard rubbish bin?
It is 180 litres which is approximately 1080mm height x 485mm width x 725mm depth.
The standard blue lidded recycling bin holds 240 litres.
Why has my new rubbish bin not been delivered when my neighbours have received theirs?
Your new bin should be delivered by Friday 20 December, if it has not been, please complete this form and select waste and recycling from the drop down menu.
Why have I been given a 180 litre rubbish bin when I ordered a smaller/larger sized bin?
If you believe you’ve received the wrong rubbish bin, please complete this form and select waste and recycling from the drop down menu.
How can I swap my new rubbish bin for a smaller/larger one?
If you find you regularly fill up your bin, please check the items you can recycle to make sure you are recycling everything you can. Over 50% of items put in rubbish bins can be recycled, saving space in your rubbish bin.
If you are recycling correctly and you still need to exchange your new council rubbish bin with a smaller or larger one, please complete this form.
You will be charged if you want to exchange your current bin for a larger one. If you exchange your bin for a smaller one you will be charged, however, if we are able to re-issue your first bin to another resident, we will refund you.
We will consider your request for a replacement rubbish bin and when we are ready to deliver your new bin, we will e-mail you the delivery date and ask you to make the payment online.
You’ll then need to leave your current council wheeled bin at the edge of your property on this date because we’ll collect it and exchange it for your new one.
In the meantime, you can take excess rubbish to a community recycling centre or store it until you are able to fit it in your wheeled rubbish bin.
Can I have more than one rubbish bin?
No, each property can only have one general wheeled rubbish bin.
You can put out additional bags of rubbish next to your bin on your rubbish collection day only after Christmas Day and Easter Sunday.