When is my bin being delivered?
To find out which week your new wheeled rubbish bin will be delivered enter your address here.
What does the bin look like?
It’s an all black wheeled bin with our logo.
Will I have to pay for the new bin?
There is no charge for the new standard sized bin.
However, if you want to exchange your new bin for a larger one, you will be charged. If you want to exchange your new bin for a smaller one, you will only be charged if the bin you are returning is not able to be re-issued.
What size is the standard rubbish bin?
It is 180 litres which is approximately 1080mm height x 485mm width x 725mm depth.
The standard blue lidded recycling bin holds 240 litres.
What if I am on holiday when my new bin is delivered?
Please ask a neighbour to bring your new bin to where your recycling bin is normally kept.
Why is it taking eight weeks to deliver the new rubbish bins?
The company are delivering one rubbish collection round per week. Your new bin will be delivered on one of your rubbish collection days.
To find out which day your new wheeled rubbish bin or council bin bags will be delivered, please enter your address here.
Why has my new rubbish bin not been delivered when my neighbours have received theirs?
Some roads are very long and households may not all receive their new bin on the same day. If it should have already been delivered, please complete this form and select waste and recycling from the drop down menu.
Why have I been given a 180 litre rubbish bin when I ordered a smaller/larger sized bin?
If you believe you’ve received the wrong rubbish bin, please complete this form and select waste and recycling from the drop down menu.
How can I swap my new rubbish bin for a smaller/larger one?
If you find you regularly fill up your bin, please check the items you can recycle to make sure you are recycling everything you can. Over 50% of items put in rubbish bins can be recycled, saving space in your rubbish bin.
If you are recycling correctly and you still need to exchange your new council rubbish bin with a smaller or larger one, please complete this form.
You will be charged if you want to exchange your current bin for a larger one. If you exchange your bin for a smaller one you will be charged, however, if we are able to re-issue your first bin to another resident, we will refund you.
We will consider your request for a replacement rubbish bin in April 2020, when we will contact you to confirm your request and take payment. If we deliver you a different sized bin, we’ll collect your current council rubbish bin when we deliver the replacement.
In the meantime, you can take excess rubbish to a community recycling centre or store it until you are able to fit it in your wheeled rubbish bin.
Can I have more than one rubbish bin?
No, each property can only have one general wheeled rubbish bin.
You can put out additional bags of rubbish next to your bin on your rubbish collection day only after Christmas Day and Easter Sunday.