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How can you help infirm or disabled people use the service?

If your household is struggling to present the food caddies and/or wheeled bin at the front boundary of your property please contact Customer Services on 01883 722000 or email customerservices@tandridge.gov.uk and we will assess your situation.

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Related Pages:
 
Difficulty using the new service?
   I cannot move the wheeled bin? (FAQ)
   I live in a terraced house I do not have any room for the wheeled bin? (FAQ)
   My property is not able to have the garden waste wheeled bin service because the road is too narrow, will we be able to have the wheeled bins for the recycling? (FAQ)
   There are lots of steps to my property, how will I get the bin up and down these? (FAQ)
New recycling and waste service
   Are compostable caddy liners being provided free of charge by the Council? (FAQ)
   Can cooking oil be put in the caddies? (FAQ)
   Can I add coffee filter paper to my food caddy? (FAQ)
   Can I get a second large food waste caddy? (FAQ)
   Can I have a larger recycling bin size? (FAQ)
   Can I have a smaller recycling bin size? (FAQ)
   Can I put biodegradable packaging in my caddy such as egg boxes? (FAQ)
   Can I put my waste into my own wheeled bins? (FAQ)
   Can I still use the green box and blue bags for recycling? (FAQ)
   Do I have to put my food waste out every week? (FAQ)
   Do I have to put out my food waste caddy out every week? (FAQ)
   Do I need to put my household waste out for every collection? (FAQ)
   Do the recyclable materials need to be washed? (FAQ)
   Do we have to pay for the food waste caddies or recycling wheeled bin? (FAQ)
   How can the food caddies be cleaned? (FAQ)
   How do I make sure I get my recycling bin and food waste caddy back after a collection? (FAQ)
   How do I recycle household batteries? (FAQ)
   How do you want the dustbin/black sack waste presented? (FAQ)
   How often is recycling collected? (FAQ)
   How often will the food waste be collected? (FAQ)
   I cannot move the wheeled bin? (FAQ)
   I do not want the food waste caddies can you come and collect them? (FAQ)
   I don't have any food waste, what should I do? (FAQ)
   I don't have much food waste, can I put the indoor food waste caddy out for collection? (FAQ)
   I have just moved into a new house and do not have a food waste caddy and/or a recycling bin, what should I do? (FAQ)
   I have just moved to Tandridge what bins should I have? (FAQ)
   I have questions about food waste/recycling, is there someone to help me? (FAQ)
   I know I can't recycle batteries in the new service so how should I recycle them? (FAQ)
   I live in a terraced house I do not have any room for the wheeled bin? (FAQ)
   I’m worried that the kerbside caddy will attract flies and vermin? (FAQ)
   If I move can I take my food waste caddies or recycling bin with me? (FAQ)
   Is food waste recycling a replacement for composting? (FAQ)
   Is the outdoor food waste caddy secure? (FAQ)
   My bin has gone missing, what do I do? (FAQ)
   My property is not able to have the garden waste wheeled bin service because the road is too narrow, will we be able to have the wheeled bins for the recycling? (FAQ)
   My question has not been answered how do I find out more about the new service? (FAQ)
   Should I put paper and cardboard food containers like pizza boxes in the recycling bin or the food waste caddy? (FAQ)
   There are lots of steps to my property, how will I get the bin up and down these? (FAQ)
   What are the recycling rates for Tandridge District Council? (FAQ)
   What are the recycling sacks and who will be using them? (FAQ)
   What can be used to line the food waste caddies? (FAQ)
   What can I put in the food waste caddy? (FAQ)
   What do I do if my household waste is not collected? (FAQ)
   What goes in my dustbin/black sack? (FAQ)
   What happens if I am away on my collection day? (FAQ)
   What happens if I am not in when the food waste caddies and recycling bins are delivered? (FAQ)
   What happens if I forget to put my recycling bin out? (FAQ)
   What happens if I forget to put out my food waste caddy and miss a collection? (FAQ)
   What happens if my food waste caddy and/or recycling bin is damaged or stolen? (FAQ)
   What happens to my recyclable material? (FAQ)
   What items can't be recycled with the new service? (FAQ)
   What materials will be accepted for recycling in the 240 litre wheeled bin? (FAQ)
   What recycling containers should I have? (FAQ)
   What should I do in hot weather? (FAQ)
   What should I do with my old recycling box and bags? (FAQ)
   What should I do with the disposable nappies? (FAQ)
   What size is the wheeled bin? (FAQ)
   What size/ capacity are the food waste caddies? (FAQ)
   What time does our food waste collection take place? (FAQ)
   What time of day do I have to put my dustbin/black sack waste or recycling out? (FAQ)
   What will happen to the food waste once you have collected it? (FAQ)
   When is food waste collected? (FAQ)
   Where do I need to put my recycling out for collection? (FAQ)
   Where does the food waste caddy have to be placed for collection? (FAQ)
   Where should I leave my recycling wheeled bin for collection? (FAQ)
   Why are we not getting a wheeled bin for our household waste? (FAQ)
   Why can’t I use an ordinary plastic bag to line my food caddy? (FAQ)
   Why did we change the recycling and waste service in October 2012? (FAQ)
   Why does it look like food waste is mixed in with general rubbish when it’s collected? (FAQ)
   Why has my food waste caddy not been emptied? (FAQ)
   Why is food waste being collected? (FAQ)
   Will flats and properties with shared bin store areas have a food waste collection? (FAQ)
   Will flats and properties with shared bin store areas have the new service? (FAQ)
   Will I be fined for putting the wrong thing in my food/mixed recycling/waste bin? (FAQ)
   Will I get flies and maggots in my waste if it is an alternate weekly collection? (FAQ)
   Will the bins have identity tags or chips? (FAQ)
   Will the savings from the new service reduce my council tax bill? (FAQ)
   You ask us not to put plastic bags in the food waste caddies but what about the carrier bags that are offered by supermarkets and are promoted as degradable? (FAQ)

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