Decisions to suspend services are not made lightly. There is no financial benefit to Tandridge District Council or Biffa Waste Services in suspending services.
The Council and its contractor Biffa make decisions about sending out the crews each morning at around 6am, with the assessment based on the condition of roads and footpaths and the weather forecast. It also depends on whether the site that we take our recycling and waste to is open.
Sometimes the crews may find themselves sitting at the Depot from 5.45am for several hours, in case conditions improve sufficiently during the day to allow collections to go ahead.
For further information please contact Amenity Services on 01883 722000 or e-mail firstname.lastname@example.org.
You can also call the 24 hour automated telephone information service on 08459 400 472.
Or write to us at:
Tandridge District Council
8 Station Road East
Oxted RH8 0BT
If you have any comments about our services, please fill in our Contact us form.
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|Recycling and waste services in severe weather|
Can I get a refund on my Council Tax if you cancel services? (FAQ)
|Don't you think changing collection days is a waste of time? (FAQ)|
|How do you let residents know what is happening with services? (FAQ)|
|The postman still came and I had other deliveries, why couldn't you come? (FAQ)|
|What about other services affected by bad weather? (FAQ)|
|What areas do you collect from each day? (FAQ)|
|Why can't your collection staff clear snow, when they can't collect recycling and waste? (FAQ)|
|Why do you suspend recycling and waste collections when it has snowed? (FAQ)|
|Why does household waste sometimes get collected, but not recycling and vice versa? (FAQ)|
|Why does it take so long to collect all the outstanding recycling and waste? (FAQ)|
|Why does the snow affect the recycling and waste services so badly? (FAQ)|
|Why don't recycling and household waste crews wear snow and ice grips on their shoes? (FAQ)|
|Why don't we use our small vehicles? (FAQ)|
|Why don't your refuse and recycling staff clear snow, when they can't collect? (FAQ)|
|Why donít you ask people to pile up their rubbish in one place on the main road and collect it from there? (FAQ)|
|Why was my neighbours rubbish/recycling/garden waste collected and not mine? (FAQ)|