How does mediation work?

You contact your local Community Mediation Service.

For Tandridge the Service Co-ordinator can be telephoned at any time on 01737 248559, or you can send an e-mail to mediation.easy@btinternet.com, or write to PO Box 187, Reigate, Surrey, RH2 0FT.

Trained mediators visit you to discuss the situation, listen to your concerns and answer your questions about mediation. The mediators visit the other parties involved to discuss the situation, listen to their concerns and answer their questions.

If everyone agrees, the mediators arrange a meeting somewhere away from the scene of the dispute, where the problems and everyone's view of them are discussed.

At that meeting, everyone has the chance to say what they feel about the dispute and what they want to achieve for the future. The mediators will try to make sure that everyone else understands and has the opportunity to respond. They will try to help the parties to identify what the problem is and what possible solutions might be. The presence of mediators at the meeting helps to keep the discussion going and to focus on looking for solutions, reducing the risk of tempers developing, and increasing the possibility of settlement.

The aim of the meeting is to reach a solution to the problem agreed by all the parties. If all parties want to, the agreement can be put in writing. The Mediation Service remains on hand to provide support and assistance if needed.

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