I owe rent on my Council home, how can I get help?

If you are finding it difficult to pay your rent, you should contact us as soon as possible.

Sometimes people find it difficult to keep up with their rent payments, for example, because they are ill,unemployed, have other debts or have personal problems. If you have problems paying your rent, staff in the Estates Management Section will always help you if you ask them. We have a responsibility to collect rent, but we will treat tenants sympathetically.

We can arrange to visit you at home if necessary. Any information that you give us or advice we give will be kept confidential. You may also want to contact other advice agencies such as Citizens Advice Bureau (This link will open in a new window) or National Debtline (This link will open in a new window).

It takes time and commitment to solve serious debt problems; so the sooner you get help, the better.

We will always take action if you do not pay your rent. You may lose your home if you do not make arrangements to pay your rent in full. If you are in arrears, ask now to arrange an appointment with your Management Officer. The important thing is to see your Management Officer or get advice before the debt gets too large.

You may telephone your Management Officer on 01883 732807 or email housingestatesmanagement@tandridge.gov.uk

For further information see Rent collection and arrears recovery

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