How do I report a repair to my Council home?

To report a gas central heating or hot water repair, call our gas contractor, Paynes Heating and Plumbing Ltd, on 0844 967 1723 between 8.30am and 6.30pm Monday to Friday.

For all other repairs including emergency repairs and repairs information, please call 0330 100 0424 at any time.

You can report the problem in person to your Sheltered Scheme Coordinator (if you live in sheltered housing), or to your Management Officer, or by visiting Customer Services at the Council Offices, Station Road East, Oxted, Surrey RH8 0BT. 

Fill in and submit the online repair request form.

E-mail: repairs@tandridge.gov.uk

Write to: Project Control Section, Housing, Tandridge District  Council, Station Road East, Oxted RH8 0BT.

To help us arrange the repair quickly, when you submit a form, e-mail or write to us, please remember to include your daytime contact phone number(s) and precise information about what needs repairing, including the location.

If you need to report a gas leak then contact the National Gas Emergency Service (This link will open in a new window)on 0800 111 999

If you need to report a loss of electrical power from the national grid contact EDF on 0800 783 8866

For further information please go to the Repairs and improvements page.

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