The Local Government Ombudsman is an independent person who investigates allegations of maladministration causing injustice to the person who has complained. The Ombudsman investigates complaints about most council matters including housing, planning, education, social services and council tax.
The Local Government Ombudsman has a leaflet called Complained to the Council? Still not satisfied? You can get a copy by downloading it from the Ombudsman's website http://www.lgo.org.uk (This link will open in a new window)
If you have an enquiry about the Local Government Ombudsman's service it is recommended you telephone the Adviceline on 0300 061 0614.