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Community Triggers

What is a Community Trigger?

This page is about a new process that gives residents and businesses the ability to ask for a review of their antisocial behaviour complaints if they meet certain criteria.

The Community Trigger is introduced by the Anti Social Behaviour Crime and Policing Act 2014.  It gives victims and communities the right to request a review of their anti social behaviour complaints and brings agencies together to take a joined up, problem solving approach to find a solution.  If a Community Trigger submission meets the defined threshold, a case review will be undertaken by the local Community Safety Partnership (CSP).  Agencies will share information, review what action has been taken and decide whether additional actions are possible.

If you feel agencies have not acted on antisocial behaviour concerns which you have reported, you can submit a Community Trigger application using the online forms below.

Before completing a form the case must meet certain criteria:

  • You have reported antisocial behaviour concerns at least three times in the last six months relating to separate but related incidents and the problem persists.
  • You are aware that five or more people in your community have reported separate but related ASB incidents to agencies in the last six months and the problem persists.
  • The time frame for any actions agreed by the agencies to which you have complained must have expired - you cannot raise a Community Trigger until it has.
  • If you are unhappy with the conduct of a particular agency or officer, this should be logged as a complaint directly to the relevant agency and will be dealt with through their complaints procedure, not as a Community Trigger.

Community Trigger forms

Community Trigger Individual form

To complete the individual application form you will need to include information about the three complaints you have made in the last six months, including date, any reference number given, action promised and the outcome.

Community Trigger group form

If you wish to complete a group application form, please print off the relevant form as you will need five signatures to confirm consent has been given from the named individuals.

  • Community Trigger group form  - You can submit a Community Trigger request using this form if you are aware that other people in the local community have reported separate, but related, anti social incidents to agencies in the last six months and the problem persists. The trigger will be started if five or more individuals have made separate, but related reports over a six month period.

We will acknowledge your Community Trigger submission within 3 working days. If it meets the criteria a multi-agency group will review your complaints and identify any additional actions that should be taken to help resolve the problem and share this action plan with you within 25 working days.

If you have any queries, please email community.safety@tandridge.gov.uk