Maintenance and improvements

As well as carrying out day-to-day repairs, we have an ongoing programme where we plan maintenance and improvement work to groups of properties. This includes work such as:

Installing central heating and double glazing.
Kitchen and bathroom improvements.
Re-wiring and re-roofing.
Major structural repairs.
Annual service of gas heating appliances.
External decoration every five years.

You will find more information in our Tenants guide to repairs, maintenance and improvements booklet.

Every year the money available has to be divided between the various types of planned works. We ensure the properties most in need get work done first.

A stock condition survey has helped us identify future repair and improvement needs to ensure we meet the government's Decent Homes Standard. The programme of work is also influenced by surveys and consultation with tenant representatives. As a result, improvement work is concentrating on converting small bedsit flats in sheltered accommodation into larger units, together with a programme to upgrade kitchens and bathrooms in older properties.

Before we carry out any planned maintenance or improvement work, we will write to or visit you to tell you what we are planning. Unless the work is needed for maintenance or safety reasons, you will be able to choose whether or not you want to have it done.

Once we have awarded the contract for the works, we will write and tell you the name of the contractor and when the contract is due to start and finish. We will also send you a copy of our contractor's code of conduct. This outlines the standards of behaviour and workmanship you have a right to expect from our contractors.

During the course of the work, we will inspect to check on the progress and quality of work. Once the work is finished, we will send you a customer satisfaction survey so you can tell us what you think of the work.